After graduating with a Bachelor’s degree in Business/Commerce from HCM University Of Technology, I transitioned into mortgage industries, serving as a Mortgate Loan Processor and a Realtor Specialist at Loan Factory, Inc. My primary competencies lie in customer service, financial statement analysis, and building strong business partnerships, honed through diligent work and a keen understanding of client needs.During my tenure at Loan Factory, our team effectively generated sales leads and nurtured relationships with top US Realty Agencies. We cultivated an environment that emphasized collaboration and support, leveraging PR campaigns and events to enhance partner satisfaction. This approach not only drove our business forward but also aligned with our core values of trust and partnership, reflecting my dedication to fostering a culture of mutual success and respect.
Lafin Group
View- Website:
- lafingroup.com.au
- Employees:
- 14
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Mortgage Loan ProcessorLafin GroupHo Chi Minh City, Vietnam -
Realtor SpecialistLoan Factory, Inc. Aug 2021 - Jan 2023San Jose, California, United States- Identify and assess customers/ business partner needs to achieve satisfaction- Generate sales leads through social media and take care of our referred clients from realtor partners- Develop PR campaigns and media relations strategies- Collaborate with internal teams (e.g. marketing, loan officers) to support our business partners- Organize PR events (e.g. partners seminars, press conferences)- Seek opportunities for partnerships with top US Realty Agencies- Prepare product and customer montly reports by gathering data collected during customer / business partner interactions -
Mortgage Loan ProcessorLoan Factory - The Next Generation Lender Jul 2020 - Jul 2021San Jose, California, United States- Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant- Collect and identify client financial documents/ conditionts that meets and the organization's lending guidelines/ requirements- Process the Conditions from Lender's Underwriting Team to make sure our clients can meet Lender's guideline- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise -
Tour GuideXo Tours Nov 2016 - Jan 2020Ho Chi Minh City, Vietnam- Take traveller to discover Ho Chi Minh City historical places on motorbike- Sharing my historical enthusiam and knowledge with customer, entertaining them with joy and passion- Maintain a positive attitude and calmly respond to customers’ concerns/complaints- Provide further assistance related to safety and health, solving emergency cases
Ánh Diễm Education Details
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Business/Commerce, General
Frequently Asked Questions about Ánh Diễm
What company does Ánh Diễm work for?
Ánh Diễm works for Lafin Group
What is Ánh Diễm's role at the current company?
Ánh Diễm's current role is Mortgage Loan Processor.
What schools did Ánh Diễm attend?
Ánh Diễm attended Hcm University Of Technology (Hutech).
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Hanoi Capital Region -
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Hanoi Capital Region
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