Helping companies achieve a high level of efficiency with open-source license compliance and open-source program offices (OSPO). https://ossconsultants.com

- Led a successful initiative to develop a tool to forecast and monitor budgets for all projects in the Digital Experience portfolio.- Managing $20-$30M yearly budgets for Digital Experience projects, IT and Business.- Work with Portfolio Owner to develop strategies and budgets for the Business and IT departments.- Create and manage business cases for the Digital Experience portfolio.- Review portfolio statuses with the Digital Experience Portfolio EOC Subcommittee, IT and Business Directors.- Work with procurement to create and amend contracts for vendors.

- Successfully launched the initial and three subsequent releases of the OnStar RemoteLink mobile application for iPhone and Android platforms. The OnStar RemoteLink app utilizes backend services that allow interactions with GM vehicle hardware platforms to: perform remote commands, view real-time vehicle data information, control the Chevrolet Volt charging and charge mode settings, and more.- Managed new product enhancements to the RemoteLink mobile app that provides OnStar customers with additional features such as: support for older model year vehicles, addition of navigation features, support for the BlackBerry platform, etc.- Evolved Scrum project management processes to aid team in meeting sprint goals.- Coached project team on Agile best practices, such as release and iteration planning, estimating user stories, daily Scrum meetings, iteration demonstrations and retrospectives.- Provided the business with project plans and schedules utilizing supporting metrics from release and iteration burndown charts, prioritized and sized product backlog.- Identify and resolve team impediments.

- Actively managed File-AID Mainframe projects from Initiation to GA using the Agile and Waterfall SDLC.- Trained project teams in the Agile SDLC Methodology.- Facilitated project Scrum meetings.- Maintained schedules for all projects to ensure projects are completed within timelines and implemented, as planned.- Created weekly Project Status Reports and maintained the weekly TPM Spreadsheet to keep stakeholders informed of project progress.- Provided weekly status updates to management to keep them apprised of product plan, operational performance, and any anticipated issues.- Trained a Development team in the Agile SDLC Methodology.- Led project SCRUM meetings as SCRUM Master.- Developed capital forecast for Mainframe Enterprise projects.- Audited Project-related Processes, including: TPM Configuration Management, Monthly Product Capitalization Reports, Project Closure Reports and Lessons Learned Documents.- Edited TPM Template documents: Change Control, PIJ, Release Requirements, Release Definition, ISOW/SOW and PRD.- Contributed ideas for New Technology Methodologies with the Standards Board, including: Technology Solution Planning Methodology and Technology Agile Development Methodology.- Provided input for a New Technology Process: Changepoint Qualification and Resource Demand.

- Assisted in the planning of the CWA Strategy for FY09 & FY10.- Created and maintained CWA’s FY08, FY09 & FY10 Budget spreadsheet.- Initiated, planned, scheduled and lead a Project Management Professional (PMP) Study Group Program.- Created a SOP for all ERG Treasurer’s to track expenses.- Designed, developed and maintained the CWA Website on Compuweb.- Helped design and maintain the CWA Membership database.- Designed and created informational pamphlets and handouts.

- Acquired a solid understanding of Customer Care operations and activities.- Reviewed Business Process Documents for Changepoint, a new company-wide Support Call Tracking System.- Performed Official UAT testing for Changepoint.- Delivered all aspects of technical support activities for ServerVantage and VantageView products directly to customers and Compuware FTS and partners. As a product expert, performed tasks including: diagnosing complex technical issues and identifying the root cause of customer issues; guiding customers and FTS staff through complex product setups and configurations. - Developed strong relationships with customers, ensuring customer satisfaction and product maintenance retention. Activities include: managing customer expectations of problem resolution; ensuring timely problem resolution of issues by maintaining a high level of communication with customers; involving development when bugs are found in the product and informed them of the priority of the issues, ensuring a timely resolution of issues.- Delivered problem resolution and adhoc product training sessions via conference calls and live WebEx sessions. Delivered to Product Management critical customer feedback and product enhancements for future releases.

Established a profitable, Small Business, "ACS - a full service ‘Plastic’ solutions provider”, creating promotional barcode cards for gyms and clubs in the Windsor, Ontario and surrounding area.