Andrés Henao Email & Phone Number

Colombia

+ Infrastructure budget management, lead infrastructure projects and implementations, change management, capacity planning, backup and restore management.+ Participated in the technology roadmap definition, bringing different technologies and top IT vendors.+ Elaborated executive presentations for IT topics, taking part and helping C-Level decisions making.+ Leader role in technology evolution for the core platform twice, creating a new business line and migrating all the clients services to our platform. + Coordinated different teams and generate the architecture reference for the core platform using Nutanix HCI, Oracle VM, Pure storage, Fortinet, Cisco, Mikrotik, Oracle database, Rancher, Kubernetes and Nginx technologies.+ IT infrastructure support, operation and management.+ Lead the infrastructure, monitoring and DBA teams to achieve the IT strategic goals.+ Maintain the availability index on top of 99,98% for all the services.+ Assure the required activities for maintain the ISO 27001, PCI-DSS and ISO 9001 certifications.

+ Administrator role for operating systems, virtualization systems, storage systems and Oracle databases.+ Managed the support subscriptions and processes for the different technologies implemented in the core platform.+ Managed the technical relationship with the data center services providers.+ Administration, deployment and support of core applications developed by Codesa.+ Support the capacity planning process and the configuration management to achive the ISO9000 and ISO27000 Certifications.+ Coordinate Telco, Dev and Sec Teams to execute windows maintenance in core platform.+ Client attention and consulting role with their local IT infrastructures.

Santiago De Cali, Colombia

+ First level support in IT infrastructure and software reducing the response time to client to half.+ Configured monitoring systems for IT infrastructure, decreasing the incidents by 30% for having preventing alerts.+ Helped to improve client attention experience by standardizing the calls and email communication protocols.+ Co-administration of Solaris, Linux and windows servers.+ Co-administration of Oracle databases and shareplex instance for replication.

Colombia

+ Generate ideas for discussion spaces on cutting-edge and high-impact technologies.+ Coordinate the events and promote them with the support of the Nutanix marketing team.+ Co-host in the virtual o presencial events.

Santiago De Cali, Colombia

+ Installed and configure the entire IT infrastructure: network, firewalls, servers, routers and software in record time 15 days.+ IT administration and support helping to analyze and resolve issues in short time.+ Training technical and administrative personnel in the differents services and tools.+ Generates advance reports and executive presentations.