• Resolved customer inquiries within first contact, enhancing customer satisfaction rates through effective communication and problem-solving skills.• Increased community engagement through innovative programming and outreach initiatives, fostering a stronger connection with the community.• Improved resource utilization by expanding and managing the "Library of Things" collection, optimizing service delivery and customer satisfaction.• Member of the Strategic Planning Team, contributing to long-term goals and initiatives that enhance library services and community impact.• Vice Chair, AAPI Committee, advocating for Asian American and Pacific Islander community interests and promoting diversity, equity, and inclusion initiatives within the library.

• Led a branding and consulting company focused on food-related startups, achieving successful business development for entrepreneurs by providing operational management, brand identity consulting, and strategies to increase customer satisfaction.• Integrated innovative packaging solutions, reducing environmental impact and refining strategies based on consumer feedback, boosting customer engagement.• Enhanced customer experience and satisfaction through effective communication and problem-solving, contributing to overall business growth and increasing customer retention rates.