iGuide.ai is a cutting-edge travel platform designed to personalize and enhance travel experiences in Vietnam. By leveraging advanced AI technology, iGuide.ai offers tailored itineraries that cater to diverse needs, destinations, and schedules. The platform connects travelers with high-quality services, including accommodation, transportation, dining, and entertainment, ensuring a seamless and memorable journey.Key Features:Personalized Travel Itineraries: Custom travel plans to match individual preferences.Comprehensive Information: Detailed guides on Vietnam’s top attractions, hidden gems, and local experiences.Quality Service Connections: Integration with reputable travel service providers.Ongoing Support: Continuous assistance to ensure smooth travel experiences.iGuide.ai is committed to promoting Vietnam’s cultural and natural heritage, making it accessible to travelers worldwide. Join us to discover the beauty and diversity of Vietnam with iGuide.ai.

Growth Product Manager – iRap (Intelligent Retail Analytics Platform) - Collaborate closely with the Product Manager to generate groundbreaking ideas, devise effective product strategies, and develop innovative business models for the iRap platform- Defined & developed B2B SaaS strategy and roadmap, developed pricing model. - Take the lead in prioritizing initiatives that remove obstacles to achieving key business metrics and goals, including acquisition, activation, retention, referral, and revenue.- Approached over 70 qualified leads, completed 18 proposals, and closed 2 deals. Launched for 2 retail chains in cosmetics and clothing fashion. Started generating revenue in the first quarter.- Developed and maintained relationships with key stakeholders and infrastructure partners (hardware servers, data centers).- Analyzed competitive products and trends inside and outside of Vietnam to identify opportunities for product differentiation.Business & Partnership Development - Apply extensive subject expertise in evaluating and assessing business operations and processes within the retail, automotive, and transport sectors.- Act as a trusted consultant, working closely with clients to identify emerging trends, recognize specific needs, and provide tailored solutions focused on omni-channel strategies, enhanced commerce experiences, digital advancements, data/technology utilization, and analytics insights.- Create compelling new-business proposals and deliver persuasive presentations to clients, showcasing the potential value and impact of proposed solutions.- Drive strategic partner development initiatives, leveraging an effective and proactive approach to expand the technology portfolio and forge mutually beneficial collaborations that align with critical business objectives.- Closed 9 deals, successfully achieve a goal of surpassing 3 million USD by diligently executing the 2022 business plan, completing it ahead of schedule in Q2.

As the CEO spearheading the implementation of Unified Commerce at LalaNow, I have played a pivotal role in building, covering various aspects such as physical stores, technology systems, processes, and fostering a strong company culture. Here are some notable accomplishments:• Leadership and strategic direction: Provided guidance and strategic direction in establishing the business, including the development of physical stores, robust technology systems, efficient processes, and fostering a cohesive company culture.• Supplier relationship management: Successfully developed and nurtured relationships with suppliers, implementing effective strategies for product sourcing. This resulted in curating a diverse and high-quality product assortment.• Strategic merchandising and marketing: Proactively managed strategic merchandising plans, driving store traffic through strategic partnerships and targeted marketing efforts. Additionally, ensured optimal inventory levels by taking corrective actions when necessary.• Cutting-edge technology platform: Led the development and management of a state-of-the-art technology platform, which included an automated management system to seamlessly integrate online and offline operations.• Business expansion and revenue growth: Started from scratch and established four mid-size stores, each generating a monthly Gross Merchandise Value (GMV) of approximately 1 billion Vietnamese Dong ($43.5k USD). Additionally, through the online channel, achieved an additional monthly GMV of 300 million Vietnamese Dong ($13k USD). These achievements resulted in significant revenue growth and established LalaNow as a prominent player in the convenience retail industry, increasing its market presence.Overall, my leadership and contributions have been instrumental in the successful implementation of Unified Commerce at LalaNow, driving substantial growth and establishing a strong foothold in the market.

Agilearn provides businesses with a comprehensive training management solution, Agilearn Cloud, which includes a learning management system (LMS) and a variety of learning content for both learners and training organizers. Our digital learning content covers diverse fields, meticulously developed by Agile Academy experts to cater to the latest training trends and business needs. Additionally, we offer a range of individual courses in Vietnamese, following the Agile Micro-learning approach, featuring short, practical lessons of 2 to 7 minutes for easy application.• Conducted thorough market research to identify emerging trends and understand customer needs in the business training industry.• Consulted with clients, offering customized solutions utilizing Agilearn's innovative platform to improve their operational efficiency.• Created compelling new-business proposals, delivered persuasive presentations, and effectively closed deals with key stakeholders• Achieved rapid onboarding of prestigious clients, including VinGroup's Companies within a remarkable three-month timeframe. Successfully acquired 30,000 new paid users for Agilearn, while simultaneously designing and developing a tailored training course.

Hai Van is a leading passenger transportation company in Vietnam, known for its high-end services and extensive nationwide coverage. With over 25 years of experience, Hai Van has established itself as a trusted provider of top-quality, considerate, and reliable transportation solutions. The company's commitment to its core values of people, technology, and vehicles ensures that customers receive exceptional service, convenience, and safety throughout their journey.• Assisted the CEO in managing programs and operations. Developed and planned network routes, bus infrastructure systems, terminals, and pick-up stops.• Enhanced the quality and customer experience of the bus network by improving routes and infrastructure.• Collaborated with the Area General Manager, offering mentorship and sharing specialized knowledge in business management and digital transformation.• Identified opportunities for digital transformation and provided consultation across various operational areas. Provided recommendations for technical solutions and determined software development requirements.Projects:• High-Service Bus Routes Program:Collaborated with the State agencies to accelerate the implementation of high-quality bus routes connecting airports to city centers in Vietnam.Successfully established routes connecting Noi bai Airport to Sapa, Tan Son Nhat Airport to Vung Tau, Da Nang Airport to Hue and Hoi An, and Da Nang Airport to Tam Ky.• Havaz ProjectSpearheaded the digital transformation initiative, implementing ERP, HRM, and CRM systems.Successfully led the development of the cutting-edge Havaz Mobile App, which introduced innovative transportation technology solutions. The app aimed to enhance the overall transport experience for users through features such as a convenient booking system and secure payment options, benefiting both drivers & vehicle owners and end-users.

Head of Public Transport Network and Infrastructure Department (2016-2018): Planned and developed routes, infrastructure, and operations for Hanoi's bus network, enhancing quality and customer experience. Led process establishment, mentorship, and optimization efforts.Projects:Public Transport Service Development (2015-2018): Launched 40 bus routes, connecting all wards, improving accessibility and quality.High-Quality Transport and Tourist Routes (2015-2018): Developed premium bus and tourist routes, introducing Vietnam's first two-decker tourist bus.Corporate Operation Reconstruction (2016-2017): Streamlined efficiency across 12 business units, optimizing operations and resources.BRT Management and Operation Plan (2016): Collaborated on Hanoi's BRT system launch, designing management processes.Corporate Operation Center - Strategic & Planning Department (2015-2016): Contributed to Smart Operation Center implementation, leveraging technology for efficiency and decision-making.Projects:Digital Transformation Smart Operation Center (2016): Implemented technology-driven center for enhanced efficiency and decision-making.Corporate Operation Center - Quality Control - Quality Assurance Center (2014-2015): Evaluated customer satisfaction and demands, improving infrastructure and identifying passenger expectations.Projects:Evaluation of Customer Satisfaction and Demands (2015): Assessed infrastructure, identified demands for public transport services.

Established in 1995, Toan Cau Luxury is a company dedicated to trading and repairing high-end mobile devices and digital equipment. With a strong grasp of the Vietnamese market and customer preferences, the company offers a distinctive business approach and a team of professionals. Their product range includes renowned luxury phone brands like Vertu and Mobiado, as well as prestigious luxury watch brands such as Partek Phillipe and Audermar Piguet. By delivering exceptional service, top-notch repairs, and competitive prices, Toan Cau Luxury has become the go-to destination for customers seeking upscale and sophisticated mobile products.• Exceeded personal and team sales targets and KPIs, delivering exceptional customer experiences and leveraging sales opportunities.• Ensured smooth boutique operations by following brand and company guidelines, maintaining boutique aesthetics and safety standards, and performing opening and closing store duties.• Assisted in maintaining visual standards as directed by brands and management, contributing to an appealing and engaging shopping environment.