Anh Le Email and Phone Number

Teaching in person and online*Career Preparation: Helping students discover their strengths and build the skills they need for success in the hospitality industry. *Hospitality Mathematics: Making complex concepts accessible and applicable to real-world scenarios. *Global Accommodation: Exploring the dynamic nature of the global hospitality industry. *Principles of Hospitality and Tourism: Delving into the foundational aspects of hospitality and tourism. *Hospitality Accounting: Guiding students through the financial aspects crucial to managing hospitality businesses.*Ethics in Business: Emphasizing the importance of integrity and ethical decision-making in professional life.Teaching these courses allows me to witness and contribute to my students' growth and success. Their dedication and enthusiasm are a constant source of inspiration. I'm passionate about creating an engaging and supportive learning environment and am always excited to connect with fellow educators and industry professionals to share insights and best practices.

Taught Career Externship Preparation in a hybrid (physical and online) class.• Helped students to develop communication and workplace skills for a successful career in the hospitality & tourism• Delivered teaching material emphasis is placed on using good networking, job search skills, and building a portfolio• Taught students to design an excellent resume and practice professional interview techniques

*Excellent Customer Service: Training students to provide exceptional service that exceeds guest expectations. *Introduction to Hospitality Sales & Marketing in Tourism: Covering the fundamentals of sales and marketing in the tourism sector.*Hospitality Sales and Revenue Management for Tourism: This course teaches strategies for maximizing revenue and sales in the tourism industry.*Principles of Management for Tourism & Hospitality: Exploring management principles tailored to the tourism and hospitality sectors. *Presentation & Communication Effectiveness for Tourism: Enhancing students' presentation and communication skills specific to the tourism industry.*Travel Costing, Demand & Distribution: Examining the financial aspects of travel, including costing, demand analysis, and distribution channels.

• Supported the manager on duty in staff scheduling by coordinating shift rotations for Maître D, Hostess, and front-of house teams to ensure optimal staffing levels and coverage during peak hours.• Conducted cash register audits and reconciliations with attention to detail, maintaining accurate financial records and reporting discrepancies to management for resolution.• Assisted in onboarding new hires by familiarizing them with front-of-house operations, including reservation system management, cash handling procedures, and customer service standards.• Trained new staff in hospitality best practices, such as greeting customers, managing reservations, handling guest inquiries, and resolving complaints professionally.• Monitored and assessed employee performance during service, providing feedback to management on staff strengths, areas for improvement, and any training needs.• Collaborated with the HR team to ensure compliance with labor laws and internal policies, such as ensuring employees adhered to scheduled breaks and maintained a professional appearance.• Managed employee documentation, including tracking attendance, leave requests, and shift changes, and provided regular updates to HR and management.• Participated in employee engagement initiatives by organizing team meetings, promoting open communication, and fostering a positive and supportive work environment.

Mentor for newcomers in Toronto

• Supported the Program Manager in administrative duties and public relations in transitioning to the first virtual convention.• Answered enquiries and was point of contact for potential attendees – Buyers and Exhibitors• Assisted in setting up email marketing campaigns to potential conference attendees worldwide• Completed contracts and invoices for confirmed Exhibitors – ensured all information was accurate and complete

School of Hospitality & Tourism Management, George Brown College, Toronto • This amazing experience helped transform my Vietnamese teaching proficiency to the Canadian classroom• Observed three courses: Retirement Community Management, Hotel Front Office Operations, Global Hospitality • Prepared and co-facilitated presentations in class to support learning outcomes• Supported group activities and student success• Used methodologies and strategies for teaching subject matter and addressing different learning styles and needs• Demonstrated both confidences as a teacher and authority of subject matter

Assisted with HR-related tasks, including employee data entry, tracking performance, and supporting Dayforce usage.• Designed, trained, and evaluated hotel staff from entry-level to supervisory positions, focusing on excellent customer service and professional conduct.• Developed training materials and online resources to facilitate continuous education and professional development.• Conducted presentations and workshops for diverse audiences on educational and professional topics.• Advised on and implemented best practices for international student programs, focusing on unique considerations and concerns related to group-based international activities.• Collected and analyzed data to measure training effectiveness and implement continuous improvement processes.• Collaborated with stakeholders to develop strategies for enhancing global learning experiences.

• Taught classes ranging from 30 to over 100 students per class• Prepared teaching materials, course outlines and designed syllabus for each subject• Taught theory and practice of Hotel Front Office Operations, Customer Services, and Global Hotel Industry• Updated course contents regularly to adapt to job requirements as well as the student's competencies• Earned a reputation from students for having a warm and approachable demeanour while continually enhancing student’s learning potential through real-world experiences and examples• Partnered with the career center to connect the hospitality industry employers for graduating students recruitment• Employment statistics consistently reported an 80% or higher rate of employment success in their field

• Managed and supervised all academic operations, including course scheduling, faculty assignments, and student services.• Crafted and executed strategies and protocols to enhance operational efficiency and elevate student satisfaction.• Collaborated closely with faculty, staff, and administration to guarantee strict adherence to institutional and accreditation standards.• Analyzed and reported on academic performance metrics, pinpointing areas for improvement and executing corrective actions.• Led and guided a team of administrative staff, cultivating a collaborative and efficient work environment.

• Taught classes ranging from 30 to 60 students per class• Prepared teaching materials, course outlines and designed syllabus for each subject• Taught theory and practice of Hotel Front Office Operations, Customer Services,• Updated course contents regularly to adapt to job requirements as well as the student's competencies• Earned a reputation from students for having a warm and approachable demeanour while continually enhancing student’s learning potential through real-world experiences and examples• Partnered with the career center to connect the hospitality industry employers for graduating students' recruitment• Employment statistics consistently reported a 50% or higher rate of employment success in their field• Assisted in the efficient management of academic operations, encompassing scheduling, resource allocation, and provision of student support services.• Collaborated with department heads and faculty to develop and implement academic policies and procedures, including scheduling, resource allocation, and provision of student support services.• Monitored academic performance and delivered improvement recommendations to the Dean.• Developed and conducted training sessions for faculty and staff to enhance their understanding and implementation of operational best practices.• Played a crucial role in driving the development and implementation of strategic initiatives to enhance academic programs and services.

• Taught classes ranging from 30 to 50 students per class• Prepared teaching materials, course outlines and designed syllabus for each subject• Taught theory and practice of Hotel Front Office Operations, • Updated course contents regularly to adapt to job requirements as well as the student's competencies• Earned a reputation from students for having a warm and approachable demeanour while continually enhancing student’s learning potential through real-world experiences and examples• Partnered with the career center to connect the hospitality industry employers for graduating students recruitment• Employment statistics consistently reported a 60% or higher rate of employment success in their field

• Assisted the HR department in recruitment processes by coordinating interviews, managing candidate communications, and handling onboarding paperwork for new hires in the F&B and Banquet departments.• Organized and maintained employee files, including training records, performance evaluations, and disciplinary actions, ensuring compliance with hotel policies and labor regulations.• Monitored employee attendance and timekeeping records, provided monthly attendance reports, and communicated discrepancies to management.• Developed employee schedules for the F&B, Banquet, and Kitchen teams, ensuring adequate staffing levels for daily operations and special events.• Conducted employee engagement activities, such as team-building exercises and department meetings, to foster a positive work environment.E: anhle.noronha@gmail.com L: https://www.linkedin.com/in/anhlenoronha/• Supported the Head Chef and F&B Director in creating and updating job descriptions, departmental policies, and standard operating procedures (SOPs).• Collaborated with the HR team to manage employee relations issues, including handling grievances, conducting investigations, and facilitating conflict resolution.• Coordinated with external vendors and partners for staff training programs and professional development workshops, ensuring the continuous growth of department employees.• Assisted in payroll processing by reviewing timesheets, calculating hours worked, and communicating with the payroll department to ensure timely and accurate compensation.• Acted as the liaison between the HR department and F&B, Banquet, and Kitchen staff, communicating HR policies, benefits, and other essential information to employees.

• Greeted and welcomed all visitors, with an excellent first impression of the hotel brand• Answered enquiries, took reservations, did check-in/check-outs, oriented guests to hotel services• Managed event coordination – internal and external events, ensuring all service expectations were met 100%