Mai Anh Le Email & Phone Number

A learning management systemLMS | SCRUM- Strong Scrum skills, efficiently prioritizing backlog items, collaborating with the client's PO to finalize release scope, and arranging items into sprints while considering the DoR, DoD and constraints. My expertise in conducting requirement refinement and sprint reviews ensured smooth progress.- Feasibility study with TA and collaborate with my team's TA to finalize proposal, consult clients. Facilitate technical teams, familiar with flow chart, sequence diagrams. - Commendable BA skills, as I excelled in eliciting requirements, detecting blind spots, and conducting clarifications to ensure everyone was on the same page. Gap analysis, quick yet detailed requirement handling for urgent issues, problem-solving, and consultative abilities were also evident. Managing scope tracking and change requests while writing user stories using Gherkin syntax and maintaining documentation in Confluence showcased my proficiency.- Exemplary leadership and mentoring skills. Proactively taking the lead in team communication and effectively communicating with clients in both technical and business terms contributed to project success. Mentoring my junior team member, guiding her in agile practices, Gherkin syntax, and writing clear user stories, while considering testing and solution scope. Displayed my dedication to fostering a supportive and knowledgeable team environment.

Hanoi, Hanoi, Vietnam

Key BA in a product development team. The product that we developed:A mixed Marketplace (Web based) and a Loyalty appE-COMMERCE | SCRUM | Processing (Closed 2 phases)Business Owner: Sale & Customer Service team, Accounting team- With PM, finalize the SOW (scope of work) of the project team for each phase- Feasibility study with sales team, tech lead and dev team- Collect and elicit business requirements from stakeholders, then finalize business flows - Write BRD, SRS for front-end and back-end- Confirm UI - UX of designer/ Prototype, define UI - UX if urgent- Discuss and work out the integration solution, data flow between the E-commerce system and other systems (SAP - Accounting data flow, Shipment systems, Payment Systems)- Collect and manage the requirement changes during the project, review and prioritize of each product backlog/ bug backlog after getting the confirmation of both BO team and Technical team.

Hanoi, Hanoi, Vietnam

Key BA in a Digital Transformation Department. The products and activities that I was in charge of:1. ART System - Business AnalystHEATHCARE | V Model | FinishedBusiness Owner: IVF Center- Take part in feasibility study of HIS, RIS, LIS system- Create US, BRD, update operation workflow with stakeholders - Evaluate solution proposal from bidders- Work with SA to finalize integration solution- SIT, Alpha Test, prepare test scripts, test data for UAT- Training Users2. Sanno Healthcheck - Business AnalystHEALTHCARE | V MODEL | ClosedBusiness Owner: Sanno Healthcheck team and Vinmec team- Finalize BRD, meta data with the confirmation of 2 BO teams- Work with SA, internal Dev team to complete solution for double - checking and reporting web application- Self-training healthcheck softwares and make change requests to software provider- Work with SA to complete solution for integration- SIT, Alpha Test, prepare test scripts, test data for UAT- Training Users- Operation support during 1-mon rehearsal (Production env.)3. CRM + DRP Salesforce - Business AnalystCRM, agency portal| Scrum | ProcessingBusiness Owner: Sales and Marketing teams- Facilitate requirements gathering and elicitation meetings - Facilitate feasibility study and solution consultant meetings- Full BA tasks in revenue and commission- Evaluate solution proposal from bidders4. Other projects- Pharmacy Management: find out painpoint, write BRD- Online Pharmacy: research & complete product concept- Telehealth: research & complete US- OneVinmec: brainstorm new features, alpha test

Hanoi

Key BA in a product development department. I contributed to the growth of the team, starting from a small department to a company. We expanded our market channels, reached new markets, and attracted an ever-growing user base, from serving thousands to attracting million of users.1. VNPTPAY - Business AnalystE-WALLET, digital payment | SCRUM - Built in-house products: 4 cores, 1 app and 1 web- Variety of projects: e-wallet upgradings, QR code payment gateway, payment portal, KYC, virtual card, billing, etc.- Key business analyst in an IT team of 13 members (1 tech lead, 2 BA, 4 front-ends, 4 back-ends, 2 QA)- Define document templates for URD, SRS, API specs, etc.- Feasibility study with sales team, tech lead and dev team- Review contracts with sales team- Define operation policies, cashflow for new products/ functions- Initiate the projects, control general schedule- Evaluate solution proposal from bidders- Negotiate with stakeholders, Devs, QAs, and find ways to overcome obstacles- Discuss with Tech Lead to finalize the solution- Fulfill BA tasks, write URD, SRS for front-end and back-end- Confirm UI - UX of designer/ Prototype, define UI - UX if urgent- Create test cases, conduct alpha test with QAs if needed- UAT, pilot the new products/ function with other stakeholders- Write User Guide for app and web, train internal users- Operation support after Golive- Join with Marketing team in promotional campaigns2. Mobile Money - Business AnalystMOBILE MONEY | SCRUM- Research Mobile Money market- Define business model and policy of product- Wireframe for app, ussd and web, write BRD, SRS- Evaluate solution proposal of bidders

Hanoi, Hanoi, Vietnam

Audit, SAI | Prototype model- Built in-house products: 7 softwares; web, desktop app- In charge of 3 softwares: budget audit, enterprise audit and audit activity management- Research product, wireframe, write SRS, test cases- Prototype, alpha test

Master'S Degree, Finance, Distinction

Bachelor'S Degree, Corporate Finance, Very Good