An Ho Email & Phone Number

Palo Alto, California, United States

Improved Sales operational efficiency by implementing CPQ and new commission tool (CIQ). Instrumental in the implementation of the new ERP system.-Alongside the implementation partner, rebuilt the Product Rule, Price Rules, and Approvals in CPQ.-Introduced and trained Sales Organization and Executives to CPQ.-Build out new commission tool for Domestic Sales Organization.-Instrumental in the implementation of new ERP system by rebuilding bundle configurations and testing SFDC… Show more Improved Sales operational efficiency by implementing CPQ and new commission tool (CIQ). Instrumental in the implementation of the new ERP system.-Alongside the implementation partner, rebuilt the Product Rule, Price Rules, and Approvals in CPQ.-Introduced and trained Sales Organization and Executives to CPQ.-Build out new commission tool for Domestic Sales Organization.-Instrumental in the implementation of new ERP system by rebuilding bundle configurations and testing SFDC connections to the ERP system.-Employee of the Quarter for Q2-2022 -Honourable mentioned for Employee of the Quarter for Q3-2022 Show less

San Mateo County, California, United States

• Support pipeline development and account management functions and provide end-user support for Salesforce.com, monitoring and ensuring a high level of data integrity in Salesforce.com.• Retain the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business and defining and delivering techniques to improve the funnel performance.• Track and analyze key metrics and data regarding sales performance, activity and company trends… Show more • Support pipeline development and account management functions and provide end-user support for Salesforce.com, monitoring and ensuring a high level of data integrity in Salesforce.com.• Retain the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business and defining and delivering techniques to improve the funnel performance.• Track and analyze key metrics and data regarding sales performance, activity and company trends and support the sales team with process improvement, measurement, tracking and performance analytics and reporting against plan.• Create ad-hoc reports for senior management and help with managing accurate forecasting for sales leaders and team.• Work on key sales projects and partner with Product Management team on rolling out new products.• Instrumental in implementing CPQ to help drive Quoting process as well as the Deal Desk committee to help move opportunities through the Governance process.• Function as liaison between Sales and other functional groups including Product Management, Finance, Legal, Support and Customer Success.• Collaborated with Finance and Legal to resolve Customer contract issues.• Assist with on-boarding and training new sales talent including training the Sales Director on new processes.• Meet and exceed performance goals and awarded Players Choice Award (2019) and MVP Award (2017).• Reviewed fully executed contracts and terms to ensure proper bookings and processed closed contract and opportunities within Salesforce.• Owned and drove elements of sales support including calculating sales commission.• Administered all incoming customer payments and inputted into NetSuite.• Supported key organizational projects including implementation of a new NetSuite billing system. Show less

San Carlos, Ca

Handle receiving of all incoming blood kit and verification of data in company software (LIMs) while ensuring the confidentiality of all information. Measure and prepare blood samples, and assist the lab team in inventory control including labeling and proper storage of items.• Collaborate with various departments to address any discrepancies with the blood samples, and ensure that process is carried out according to schedule.

Newark,California

Oversaw the operations of all cash register, and managed a team of 10 to 15 cashiers in providing quality customer service and meeting monthly metrics while ensuring proper staff training and compliance with company standards.• Developed and implemented the team schedule, and ensured adequate staffing on the sales floor.• Instrumental in maintaining store efficiency and effectiveness through proper handling of customer complaints, and team building.

Newark,California

Developed and maintained productive relationships with customers; determined customer’s needs and assisted in product selection while ensuring customer satisfaction. Handled various administrative functions including managing, ordering and tracking inventory customer complaints.• Presented product promotions and coordinated with the store manager regarding progress of sales activities and occurrence of problems