Heading up the Account Management Team. Roles include managing client marketing and PR campaigns, client relationships, creative liaison, client presentations, resource scheduling, data and overseeing production.

After 17 months working at MDRC, I have returned to Plum Ideas, where I'd spent five happy years as a marketing account manager. Roles and Responsibilities are: Account management - managing direct- , digital and sampling campaigns (including creative liaison, client presentations, production, resource scheduling, briefing creative and production teams)New business – cold calling, meeting new customers, etcData management - producing profiled mailing files and briefing the data and production teamsSetting-up and managing all elements of sampling operation - data transfer, stock ordering, reporting, etc Daily liaison with sales consultants of key customer – a prescription and OTC skincare rangeProducing POS, sales and marketing, and training tools for sales teams Managing customer website including creative content, technical functionality and back-end logistics of online sampling pageProviding daily customer IT support and answering product related queries of sales team, pharmacists, dermatologists and skincare customersEnsuring compliance with NHS requirements for OTC/prescription products and midwifery products, and legal compliance as a member of the DMAProfiling databases generated through field sales calls and online sampling and using database to develop marketing campaigns that target profiled customers. Using response data to report on the success of marketing campaigns

Responsible for generating new business through cold calling and meeting with customers – responsible for bringing in sales to the value of £742,908Personally maintaining customer relationships with existing customers and encouraging repeat sales through ensuring consistently high customer service levels, and excellent customer communication, are maintained – reduced non-compliance and customer complaints by 300%Managing a sales executive and training them in making cold calls, arranging sales appointments and providing daily sales supportSupporting MD in daily operations, logistics, HR, health and safety, and ensuring compliance to legal and professional certification requirements (ISO, etc.)Being responsible for setting up a new sister company, including administrative details through company house, banking, developing brand ID, formulating business plan, laying out budgets and performing role of company secretary

Daily liaison with sales consultants of key customer – Eucerin (prescription and OTC skincare range) Producing POS, sales and marketing, and training tools for sales teams Managing customer website including creative content, technical functionality and back-end logistics of online sampling pageProviding daily customer IT support and answering product related queries of sales team, pharmacists, dermatologists and skincare customersEnsuring compliance with NHS requirements for OTC/prescription products and midwifery products, and legal compliance as a member of the DMAProfiling databases generated through field sales calls and online sampling and using database to develop marketing campaigns that target profiled customers. Using response data to report on the success of marketing campaignsManaging direct marketing campaigns, web marketing and sampling campaigns (including creative liaison, client presentations, production, resource scheduling)New business – cold calling, meeting new customers, etcProducing profiled mailing files and briefing the data and production teamsSetting-up sampling scheme, managing all elements of sampling operation - data transfer, stock ordering, reporting, etc for Eucerin (customers, hospitals and derms), NIVEA (customers) and Philips AVENT (midwives) among others