Anh Thu Nguyen (Hannah) Email & Phone Number

Hanoi, Vietnam

- Understand customer enquiries and respond via applicable channels: email, chat, and callbacks.- Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.- Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management… Show more - Understand customer enquiries and respond via applicable channels: email, chat, and callbacks.- Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.- Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.- Provide a high level of professionalism and competent customer service.- Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.- Able to read, write, and speak fluently and spontaneously in both English and Vietnamese- Perform ad-hoc tasks and projects as assigned Show less

Hanoi, Hanoi, Vietnam

- Market Research and searching buyer for Korean companies majorly in the fields of cosmetics, food, home appliances, engines, etc.- Find and maintain contact with potential customers (business counterparty or buyer)- Consult potential customers with product information and keep mutual connection between Korean and Vietnamese buyers- Writing report about relevant industry and product, buyer search and meetings arrangement- Finding order inquiry, collecting data & statistics-… Show more - Market Research and searching buyer for Korean companies majorly in the fields of cosmetics, food, home appliances, engines, etc.- Find and maintain contact with potential customers (business counterparty or buyer)- Consult potential customers with product information and keep mutual connection between Korean and Vietnamese buyers- Writing report about relevant industry and product, buyer search and meetings arrangement- Finding order inquiry, collecting data & statistics- Building up database on project owners, vendors, agents for each specific field - Other ad-hoc tasks required by manager Result: Successfully organized the KBEE 2022 big event with a scale of nearly 4000 people in 2 days to celebrate the 30th anniversary of diplomatic relations between Vietnam and Korea. Show less

- Designing and consulting insurance solutions for customers (Sales quality)- Welcome customers, receive comments and support customers at the office (Customer service)- Support events held at the office as well as customers attending the event (Marketing & branding)Result: Achieved revenue of 400 million VND in insurance premium.

Vietnam

- Proactively seek and develop new sources of customers to complete assigned business targets (lending, mobilizing deposits, opening accounts, cards ...)- Take care, remind customers / pay debts according to regulations- Support customers in opening a bank card or saving account Result: - Open 2 E-biz accounts, 1 vip account

Hanoi, Hanoi, Vietnam

- Explain to students anything they don’t understand if requested by teachers- Help teachers with attendance check/ record of work- Control and take care students in class

Vietnam

- Selling products- Balancing the cash register and generating reports for credit and debit sales.- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.Result: Be one of the best staff who has the highest sales in January 2019

Bachelor'S Degree, Finance And Banking, 3.45/ 4.0

Exchange Student, Business Administration And Management, General, 3.2/ 4.0