• Managed a portfolio of clients for Yardi Breeze and Breeze Premier, serving as their primary point of contact and trusted advisor for all technical and account-related matters.• Collaborated with internal teams, including sales, support, and development, to ensure client satisfaction and successful project implementation.• Provided technical guidance and assistance to clients, leveraging in-depth product knowledge to help them optimize their usage and achieve their desired outcomes.• Actively monitored customer usage and performance metrics to identify areas for improvement and proactively address potential challenges.•Trained and mentored new hires to ensure a smooth onboarding process and familiarity with company products and services.•Led scrum meetings, facilitating effective collaboration and project updates among cross-functional teams.•Presented Subject Matter Expert (SME) topics to internal team enhancing product knowledge and understanding.

• Managed a portfolio of clients for Yardi Breeze and Breeze Premier, serving as their primary point of contact and trusted advisor for all technical and account-related matters.• Collaborated with internal teams, including sales, support, and development, to ensure client satisfaction and successful project implementation.• Provided technical guidance and assistance to clients, leveraging in-depth product knowledge to help them optimize their usage and achieve their desired outcomes.• Actively monitored customer usage and performance metrics to identify areas for improvement and proactively address potential challenges.

• Create and maintain positive customer relationships.• Communicate professionally and effectively with customers of all levels.• Use Microsoft Windows, Office, SQL Server Management Studio, and SQL Server Reporting Services on a daily basis.• Ensure quality via database quality testing and routine tests on the Master TempWorks database• Utilize SQL Server Management Studio to perform complex queries to research and resolve client issues, customize software behavior, create reports/build ad-hoc reports, and perform mass updates.• Perform traces with SQL Server Profiler to investigate data issues between the client application and the SQL database.• Provided exceptional technical support to clients, troubleshooting software issues and resolving customer inquiries promptly and efficiently.• Collaborated closely with the development team to identify and address software bugs and enhancements, ensuring a seamless user experience.• Documented and maintained comprehensive knowledge base articles and user guides to facilitate self-service support options and improve customer satisfaction.• Conducted training sessions for clients to educate them on the software’s features and functionalities, enabling them to maximize their usage and drive efficiency in their operations.• Acted as a liaison between customers and internal teams, effectively communicating client needs and feedback to drive product improvements.