Anh Dao Email & Phone Number

Scottsdale, Arizona, United States

- Train clients based on biomechanics to develop good posture, gain strength & flexibility, manage chronic pain, and improve daily movements- Helped 10 clients get out of chronic pain without surgery or using extraneous substances- Teach group classes on Chigong & Energy Work to help people manage their anxiety, cultivate energy, and releases emotional & mental stress- Build a holistic program that encompasses physical, emotional, and mental wellness for clients, and coach them through the journey so they achieve their personal goals

Run operations for my client's startups: customer research, product development, pricing, marketing, sales, and service. Build dashboards and reports with KPIs, revenue, lead conversion, retention rates.Launched and operated 3 startup projects since 2022. Two of which are earning $10K/month over 2 years, and one $5K/month in 12 months

Scottsdale, Arizona, Us

- Credit Card System Upgrade - migrated 180+ clients to new system while maintaining daily operations within 12 months. Project included vendor management, contract negotiation, software development, and client implementation- Digital Communications - launched text & email notification system for 3 clients. Reduced 40% print cost and generated 30% of collections revenue- New Sales Automation - re-programmed the process of acquiring new sales for 100+ clients; reduced 30% of time spent on manual labor

San Francisco, California, Us

- Shift Transfer - migrated 500 call center agents among 8-10 teams across a 24/7 coverage shift schedule. Supported the product teams to build SOPs, streamline customer experience and improve SLA performance.- Project JUMP - built customer service team for the launch of Uber's JUMP scooters. Within 30 days we built a fully functional team of 30 agents supporting 10k customers.

Surprise, Az, Us

- Online Healthcare App - Developed a chronic care management program that served 200+ elderly patients within the first 6 months of launch- Weekly Mental Wellness Class - Launched a clinician-supervised program that focused on mindfulness and breathwork for for elderly patients

Muncie, Indiana, Us

- Set up the store from the ground up with two team members- set up store layout, managed merchandise and cash flow. Sold $30,000+ in 2 weeks.

Crawfordsville, In, Us

Managed a team of 6 to produce a weekly campus newsletter published throughout the school year. Handled the end-to-end production process. Increased student visits to office by 52% in 6 months with the newsletter.

Crawfordsville, In, Us

• Learned and exercised marketing principles in a week-long intensive bootcamp through case studies, lectures, and corporate visits. • Led a team of 10 researching and developing marketing strategies for a local museum: aiming for a robust social media presence, captivating collateral materials, and efficient physical layout of the facilities

• Designed newspaper advertisements and flyers for company products, including corporate software and hardware• Managed company’s website on Wordpress platform with a focus on the visual and verbal presentation of online products• Designed and managed website content for an online distributor of Lucas Oil Products, Inc. using Wordpress

• Developed social media strategies to increased followers by 94% on Twitter and 121% on Facebook; planned and marketed 3 community events that generated 30% more members for the Chamber.• Demonstrated superb ability to work under minimal oversight while effectively communicating with supervisors.

• Key communications contact for a marketing campaign budgeted at $10K to ensure on-time delivery that resulted in campaign launch 2 weeks prior to deadline. Learned the basic principles of project management including prioritization, budget and timeline tracking, performance and outputs reports.

• Analyzed revenues data to assist Club Manager in determining pricing and sales strategies in Spring 2013• Utilized bilingualism to coordinate between English-speaking supervisors and Vietnamese employees or customers• Supervised the club in the absence of the manager, including maintenance, customer service, and data report

• Assisted international students, especially freshmen, during orientation, filing paperwork such as tax, work study or course registration. • Utilized social media tools to attract prospective students; recruited 10 students from Vietnam through 2 summer info sessions in Vietnam, 3 students from Pakistan and 2 students from Ghana• Organized and provided public relations supports for 3 International Cultural Fests