Anh Hong Email & Phone Number

Saskatoon, Saskatchewan, Canada

50 Oakland Street Wellesley Hills, MA 02481

• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups.
• Maintain data input, setup and customize dashboards, reports and resolve user support tickets.
• Conduct routine Salesforce maintenance tasks including snapshot export, metadata backups, data deduplication, sandbox refresh and production upgrade.
• Provide ongoing user training and create training materials as needed.

Ho Chi Minh City, Vietnam

• Manage the Azure cloud infrastructure and services such as VM, SQL database, storage, and other cloud services. Ensure performance, availability, scalability, and security. Optimize cloud data center cost.
• Manage the backup and disaster recovery solution.
• Keep up-to-date with cloud technology and improved the infrastructure.
• Keeping up-to-date with cloud technology and improving the infrastructure.
• Manage and develope DevOps strategies, maintaine CI/CD pipelines, configuration management, IaC scripts.
• Assist the development team in daily routines and projects.

Vietnam

• Acquired the position of Head of Infrastructure Unit, leading the Infrastructure team and the IT Helpdesk team.
• Administered, managed, and controlled a wide range of the bank systems including core-banking systems, server systems (application, database, web, email,...), network and security systems, PBX, VOIP, and voice.
• Managed the data center, disaster recovery site, and conducted periodic business contingency exercises.
• Managed and controlled the team budget's planning and expenditure for system operation and system investment projects.

• Administered, managed, and controlled a wide range of the bank systems including core-banking systems, server systems (application, database, web, email,...), network and security systems, PBX, VOIP, and voice.
• Managed the data center, disaster recovery site, and conducted periodic business contingency exercises.
• Assisted the Department Head in managing team members, coordinating team assignments, projects, and activities.

• Administered, managed, and controlled a wide range of the bank systems including core-banking systems, server systems (application, database, web, email,...), network and security systems, PBX, VOIP, and voice.
• Conducted periodic activities: hardware and software asset review, business contingency exercises, etc.

• Led the Server & PC Infrastructure Operation team.
• Administered, managed, and controlled the PC and server systems, including end-user workstations, PDA, application and database servers.
• Supported the IT Helpdesk team.
• Conducted periodic activities: hardware and software asset review, business contingency exercises, etc.

• Performed system integration tests for Nortel CS Series products (MASS Project).
• Participated in the verification process of Speech Server.
• Prepared test scenarios and test plans.
• Conducted periodic activities: hardware and software asset review, business contingency exercises, etc.

Bachelor'S Degree, Networking And Telecommunication

Master Of Engineering - Meng, Information Technology Management