In this role I worked closely with 5 Company Executives, including the President, CEO, VP, CFO, and the Design Center Specialist for a Luxury Custom Home Builder. Responsible for opening the office daily and maintaining the overall professional appearance of the office and Design Center. Create new content including documents, spreadsheets, memos, and correspondences, as well as training materials and procedures as needed. Record and track client selections for the Design Center Specialist. Update all company documents with current logos, dates, and review content and verbiage for accuracy. Correct and update all documents for subcontractors, vendors, and clients before submitting via email and/or DocuSign. Prepare conference room and Design Center for visitors, company meetings, and lunches. Schedule meetings on behalf of Executives and send out calendar reminders. Order and stock all office supplies as needed weekly. Order and arrange “Welcome Home” gift baskets and binders for clients that include warranty information and product manuals. Attend and transcribe weekly meetings and distribute tasks to Executives and Superintendents managing home sites. Send reminders for meetings via email or text. Photograph lots/homes throughout the different stages of construction. Attend company vendor events and open houses. Visit homesites near completion to take photographs and document any repairs or warranty issues that need correction before client move-in. Scan, print, and photocopy items as needed for Executives and file records digitally in an organized manner. Apply for lot/home building permits, setup water, irrigation, undergrounds, and electric and gas meters for all home sites. Arrange shipment of samples and other packages on behalf of Executives. Make bank deposits, visit attorney offices, and notarize documents for the company as needed. Create and manage Indeed ads for new hires, review candidate applications, setup and perform initial zoom interviews.

Oversee daily operations are running smoothly in this fast paced, high volume, real estate office. First point of contact for all visitors, vendors, agents and guests both in person and over the phone. This position requires a great deal of accuracy, attention to details and speed in a professional office environment. Review all agent submitted real estate contracts electronically from beginning to end (for residential, commercial, land/lots, as well as new construction properties) ensuring all NC & SC forms and requirements have been fully executed and submitted by all parties. Reject documents needing correction as well as require any missing forms necessary to complete files. Calculate commissions/fees listed on transaction reports for accuracy, review settlement statements, closing disclosures & ALTA's ensuring all correct before closing out files. Electronically deposit commission checks and escrow money daily and submit daily deposit reports to the accounting department. Process terminations, earnest money releases and listing withdrawals. Work with multiple computer interfaces such as Canopy MLS, Skyslope, Docusign and other internal programs. Responsible for opening and closing the office daily and maintaining cleanliness of the front office, workrooms and conference rooms. Ensure office is fully stocked at all times with necessary supplies and places supply orders as needed. Responsible for handling all incoming and outgoing email, mail and distribution. Troubleshoot basic computer issues and office equipment. Assist agents and staff from other offices as needed. Adds and removes agents and staff from company door systems and printers. Reconcile outstanding files, create training materials and complete projects and reports weekly and monthly. Scan, copy, fax and organize files. Handles time sensitive and confidential issues professionally.

This position assists the Owner and staff with coordinating appraisal appointments with clients, real estate agents, and construction companies in a fast paced office setting. Requires internet research on properties, and the use of multiple computer interfaces such as MLS to provide accurate details, scheduling and problem solving. Prepares reports and schedules to ensure efficient processes. The ability to multitask with great attention to detail, and handle a large amount of emails, texts and phone calls are crucial to this position. Responsible for company payroll.

A fast paced position demanding a high level of detail, accuracy and organization, while handling sensitive and confidential information. Flexibility to switch assignments quickly during an influx of business, or staff absence. Cross-trained in all areas of administration including; Case Management and Case Support for the Annuity, Life and Contracting departments, as well as Reception and Corporate Promotions. Worked both independently without supervision, and closely with supervisors and co-workers. Implemented policies and efficiencies for the Administrative team, maintained UPS shipping/receiving processes, reconciliation of UPS invoicing, track shipments, claims and refunds, as well as implement cost saving strategies. Created content for position including; training manuals and materials, company reports, and spreadsheets. Additional responsibilities; maintain key card entry system, mail and email distribution, supply orders, route incoming calls on a multi-line system, scan, file, print, manage calendars and schedules, assist with corporate events (both in-house and out), and travel arrangements.

In this role I was an Office Manager and operated all aspects of this US fast-paced E-commerce business for international owner (residing in Europe); including administrative duties, customer-service, oversee operations and inventory in the US and imported inventory, sales & purchase orders, supply orders, travel requests, product repair, assisted with HR/Accounting duties such as payroll, accounts payable/receivable interviewing and termination. Created content for new product launch and oversee accuracy of all company websites. Created UPS/USPS/DHL labels for domestic and international orders on a daily basis; also ensured packages cleared through US Customs. Worked closely with drop-ship customers. Ability to negotiate orders to make a sale, responsible for opening and closing the office/store daily.