Ani Shakhbazyan Email and Phone Number

» Created sales processes in Apollo and HubSpot for the Sales team» Developed user-friendly reports and dashboards in Apollo and HubSpot to monitor key metrics and insights.» Improved workflows to enhance sales performance based on team feedback and data analysis.

» Led company-wide adoption of OKR methodology and a single tool (ViVa Goals) to promote the data-driven culture focused on performance measurement and improvement.» Created data visualisations by conducting data analysis across the entire product development cycle, including downtime, incidents, response times, and more.» Supported in developing guidelines in People Ops for a standardised hiring process, introducing the Scorecard concept, interview strategies, and red flag indicators. » Supported contract negotiations, aiding IT security assessment process and speeding up new customer onboarding by 70%.» Led the ISO 27001 standard implementation project, ensuring various information security measurements adaptation through cross-functional collaboration.

» Led and managed a 3-member QA team, providing guidance and support throughout productdevelopment.» Coordinated test execution and issue management, ensuring accurate and timely feedback to thedevelopment team.» Drove continuous improvement, mentoring team members and enhancing the QA process andmethodologies.» Collaborated on quarterly goals, mentoring team members' personal growth and ensuringaccountability and teamwork.

» Established an efficient QA process from the ground up. Performed various testing types (black-box, regression, integration) to enhance product quality.» Automated testing by developing end-to-end test cases (Protractor, built on Selenium).» Prioritized test strategy using Software Coverage report. Improved customer satisfaction by leading the creation of customer-facing documentation.

Coordinated LTE implementation project within the technicaldepartment, supported its execution, and acted as a bridgebetween project and technical teams.

• Writing MOM (minutes of meeting) and monitoring of its implementation• Preparation of financial documents and reports• Coordination of all travel arrangements in technical department• Organization of correspondence with partners

• Providing information related to the company's services, special offers, tariffs• Registration of the client, processing of the documents, transferring of client’s requests to related units to be finalized• Acquire payments from customers• Start and follow the cease, deactivation or temporary cease according to request of the customers' accounts

• Producing the same job duties as in Ucom LLC• Preparing for Ucom and Orange Armenia merge process