• Functional Head of Investor Onboarding (IOB) and Ongoing Monitoring (IOM) Department within Transfer Agency (TA) responsible for oversight and operational efficiency of six highly performing teams• Focused on delivering quality results, on time, within regulatory requirements while exceeding Clients’ expectations• Recognizing importance of cost optimization, working within budget constraints and tight deadlines • Ensuring allocation of staffing resources matches departmental… Show more • Functional Head of Investor Onboarding (IOB) and Ongoing Monitoring (IOM) Department within Transfer Agency (TA) responsible for oversight and operational efficiency of six highly performing teams• Focused on delivering quality results, on time, within regulatory requirements while exceeding Clients’ expectations• Recognizing importance of cost optimization, working within budget constraints and tight deadlines • Ensuring allocation of staffing resources matches departmental needs with focus on cross training, employee development and growth within TA • Representing IOB/IOM Department during Client Due Diligence visits, supporting work on mergers and conversions• Design and implementation of new processes, workflows and close cooperation with Risk and Compliance Department during transition of TA operations to GFCC Department• Responsive to escalations and quick resolutions of operational hurdles, focused on process improvement and efficiency gains with risk mindset• Prepare materials, memos and present operational issues during various committee meetings (RCC, TAAG, TA Steer Co) to senior stakeholders • Resolution of backlog of screening alerts (10K), outside of SLA, with significant impact on operations within TA KYC area; achieved by implementing KPIs for Department Heads and TA Managing Directors, escalation of the backlog issue and follow through including close and frequent cooperation with the screening vendor Show less

• Subject Matter Expert on Risk related issues for Fund Accounting and Financial Reporting; active communication with Department Heads to ensure adherence to firm wide risk profiles• Performance of Risk reviews for Fund Accounting, Financial Reporting, Middle Office and Mutual Funds Services• Effective management of staff including onboarding, coaching, mentoring and on the job training• Acting Head of Krakow Risk during Krakow Executive Committee Meetings; presenting and discussing… Show more • Subject Matter Expert on Risk related issues for Fund Accounting and Financial Reporting; active communication with Department Heads to ensure adherence to firm wide risk profiles• Performance of Risk reviews for Fund Accounting, Financial Reporting, Middle Office and Mutual Funds Services• Effective management of staff including onboarding, coaching, mentoring and on the job training• Acting Head of Krakow Risk during Krakow Executive Committee Meetings; presenting and discussing risk issues observed while providing recommendations for remediation • Representing Risk Department during Induction week; instilling BBH Risk profiles and policies and BBH Risk culture in new hires• Cooperation with Compliance Department on content and delivery of fraud prevention training• Working with business leads on incidents resolution, updates to RCSA, Audit issues, E&Os and providing recommendations for updates to policies and procedures, controls, processes, macros, uploaders, etc. to prevent issue reoccurrence • Development of Best Practices on Governance of Checklists followed by business leads’ training • Active transition risk monitoring for Globalization projects from planning stages to ‘go-live’ Show less

• Successful Core Banking Department Head Deputy • Performance and scheduling of quality assurance sample testing to assess design and operating effectiveness of controls impacting Regulatory Transaction Reporting • Root cause analysis of CAT testing exceptions across asset classes related to FinFrag, EMIR, MiFiD and Dodd Frank regulations; identification of risks, non-compliance issues and improvement areas• Responsible for collating and documenting quality assurance results from… Show more • Successful Core Banking Department Head Deputy • Performance and scheduling of quality assurance sample testing to assess design and operating effectiveness of controls impacting Regulatory Transaction Reporting • Root cause analysis of CAT testing exceptions across asset classes related to FinFrag, EMIR, MiFiD and Dodd Frank regulations; identification of risks, non-compliance issues and improvement areas• Responsible for collating and documenting quality assurance results from investigations for governance meetings with senior management• Collaboration across jurisdictions with APAC, US, UK and CH regional leads to align Direct Controls regulatory requirements for CFTC, CAD, ESMA, SEC, FCA, HKMA, JFSA, ASIC and MAS Show less

• Fostered team work among my subordinates which resulted in process improvements and significant reductions in the number of aged and unresolved exceptions that led to Operation Risk Item (ORI) closure• Effective and strategic ‘change manager’ who questions the status quo; reviewed RCO controls Data Integrity and actioned closure of ineffective ones• Motivated, trained, challenged and coached each team member including team leads to deliver the best results possible and actively search… Show more • Fostered team work among my subordinates which resulted in process improvements and significant reductions in the number of aged and unresolved exceptions that led to Operation Risk Item (ORI) closure• Effective and strategic ‘change manager’ who questions the status quo; reviewed RCO controls Data Integrity and actioned closure of ineffective ones• Motivated, trained, challenged and coached each team member including team leads to deliver the best results possible and actively search for betterment opportunities• Fostered a ‘culture of innovation’ within the team, supported ‘outside of department’ projects to promote UBS as an employer Show less

• Providing Credit Control Outsourcing service in a B2B environment; planning and coordinating daily tasks for staff members, dealing with escalated issues and reviewing debt recovery process to ensure favorable client resolution • Identifying risk for vendors and escalating when relevant to Clients’ Account Managers • Client process review according to agreed KPIs and improvement recommendations • Administering and preparing marketing campaigns to gain new customer – contact via… Show more • Providing Credit Control Outsourcing service in a B2B environment; planning and coordinating daily tasks for staff members, dealing with escalated issues and reviewing debt recovery process to ensure favorable client resolution • Identifying risk for vendors and escalating when relevant to Clients’ Account Managers • Client process review according to agreed KPIs and improvement recommendations • Administering and preparing marketing campaigns to gain new customer – contact via email and phone. Show less

• Recognized by management in performance reviews, and on a dailybases, as "an asset to the company"; received numerous accoladesand letters of appreciation from management, administrators, staff andcustomers• Essential part of CIS (Customer Information System) upgrade team.Responsible for analysis, evaluation and future testing phases of newCIS system utilizing technical knowledge of current operations• Responsible for building business relationships with city… Show more • Recognized by management in performance reviews, and on a dailybases, as "an asset to the company"; received numerous accoladesand letters of appreciation from management, administrators, staff andcustomers• Essential part of CIS (Customer Information System) upgrade team.Responsible for analysis, evaluation and future testing phases of newCIS system utilizing technical knowledge of current operations• Responsible for building business relationships with city departmentsand external sources• Recognized for outstanding employee enrichment, emphasis on cleargoals and objectives and exceeding expectations in customer service,city ethics, planning and productivity Show less