● Delivered profitable project management and cost-benefit performance, resulting in a remarkable 30% reduction in infrastructure expenses by implementing strategic Oracle cloud services and conducting retraining initiatives for internal personnel by 2022.● Optimized information and resource exchange to align with the Group's strategic objectives and ensure exceptional customer service. Demonstrated strong responsiveness by efficiently resolving and closing over 85% of user-reported… Show more ● Delivered profitable project management and cost-benefit performance, resulting in a remarkable 30% reduction in infrastructure expenses by implementing strategic Oracle cloud services and conducting retraining initiatives for internal personnel by 2022.● Optimized information and resource exchange to align with the Group's strategic objectives and ensure exceptional customer service. Demonstrated strong responsiveness by efficiently resolving and closing over 85% of user-reported incidents within a year.● Oversaw the entire project lifecycle, from content definition to assembling and leading the project team, employing agile methodologies to review, assign, and monitor responsibilities and schedules, ensuring delivery.● Led cross-functional teams handling end-to-end mobile and web development projects. Collaborated with business analysts, front-end and back-end developers, middleware specialists, UX designers, automation experts, and QA professionals.● Managed and coordinated 30+ SAP-connected web portals with top e-commerce platforms (Amazon, eBay, Walmart, Mercado Libre, Linio). Demonstrated 12-year proficiency in B2C/B2B website platforms, delivering seamless integration and exceptional user experiences. Show less

● Achieved customer satisfaction by consistently delivering high-quality solutions, surpassing 92% ANS/SLA and KPIs targets as defined in the contract terms.● Streamlined coaching and coordination for technical leaders and staff, effectively monitoring working time and costs. Oversaw requirements, QA, Middleware, and Front-end projects while preparing budget proposals for potential clients.● Achieved 10% reduction in response times and costs by implementing effective feedback processes,… Show more ● Achieved customer satisfaction by consistently delivering high-quality solutions, surpassing 92% ANS/SLA and KPIs targets as defined in the contract terms.● Streamlined coaching and coordination for technical leaders and staff, effectively monitoring working time and costs. Oversaw requirements, QA, Middleware, and Front-end projects while preparing budget proposals for potential clients.● Achieved 10% reduction in response times and costs by implementing effective feedback processes, devising strategic plans, and executing requirement execution plans.● Directed diverse team of 100+ internal and external resources, promoting mentorship and skill development. Provided insightful performance reviews and development recommendations for team growth.● Increased requirement compliance by 30% through proactive follow-up and prompt action. Show less

● Directed and supported project teams and internal development partners, ensuring adherence to established plans. Leveraged business insights to analyze information and make informed decisions regarding schedule adjustments and resource allocation to meet product requirements and development timelines.● Managed vendor relationships for services and requirements, collaborating with strategic clients such as HUAWEI, NOKIA, ZTE, as well as local clients like Movilnet, Telefónica, and… Show more ● Directed and supported project teams and internal development partners, ensuring adherence to established plans. Leveraged business insights to analyze information and make informed decisions regarding schedule adjustments and resource allocation to meet product requirements and development timelines.● Managed vendor relationships for services and requirements, collaborating with strategic clients such as HUAWEI, NOKIA, ZTE, as well as local clients like Movilnet, Telefónica, and CANTV.● Orchestrated the end-to-end supply chain process, encompassing the acquisition, delivery, storage, installation, and configuration of telecommunications equipment.● Coordinated and managed SLAs with customers, fostering excellent relationships by successfully delivering site surveys and installing more than 70 radio bases. Show less

● Coordinate the development and production of company's hardware and software systems and project plans to control deadlines and budgets.● Provide technical solutions and generate operational and functional plans to support the company's objectives.● Execute high-risk projects by implementing risk-minimizing strategies.● Design communications networks to link offices in a virtual way.

● Active participation in the planning of technological projects, following the General Management guidelines.● Supplier management and focus in high quality KPIs.● Participate in budget elaboration. Design, plan and evaluate all projects and IT systems.● Create workflows under RUP procedures to support the company's goal achievement.● Supervise database administration, customer profiles and CRM, as well as update and manage the company's systems, terminal server, back office… Show more ● Active participation in the planning of technological projects, following the General Management guidelines.● Supplier management and focus in high quality KPIs.● Participate in budget elaboration. Design, plan and evaluate all projects and IT systems.● Create workflows under RUP procedures to support the company's goal achievement.● Supervise database administration, customer profiles and CRM, as well as update and manage the company's systems, terminal server, back office, front office and general network maintenance. Show less

● Install and configure all hardware and software in each company’s workstation.● Provide technical support and document established procedures.● Manage and plan of the supplies acquisition for the IT stockroom.● Report to the interested parts safety breaches or violations, following the appropriate communication policies.