Responsible for overseeing all aspects of daily operations to ensure efficiency and quality. Key duties include managing workflow, ensuring that customer orders are processed accurately and completed on time. Coordinate with tailors and staff to streamline production processes and improve turnaround times. Supervise inventory management, including sourcing fabrics and materials, and maintaining stock levels. Implement and monitor quality control standards to ensure exceptional craftsmanship. Oversee customer service, handle escalated issues, and ensure a seamless client experience. Additionally, manage budgets, track performance metrics, and develop strategies to optimize operational efficiency and drive business growth.

•Coordinating appointments and managing the tailor's schedule •Assisting in customer service by answering phone calls and inquiries promptly. •Maintaining organized and accurate records of customer orders and alterations. • Managing inventory and supplies, ensuring adequate stock levels. •Receive, review, and verify bills or invoices from vendors and suppliers. Match purchase orders, receipts, and other documentation to ensure accuracy.•Maintaining a clean and organized workspace for the tailor and clients.•Manage and execute different forms of payment, such as checks, online transfers, or automated clearing house (ACH) payments. •Track company expenses related to utilities, rent, office supplies, and other recurring bills.•Reconcile accounts payable with the company’s financial records.

• Achieved a 98% client satisfaction (CSAT) rating on escalated cases by resolving customer issues efficiently, identifying root causes, and implementing long-term solutions.• Led customer support initiatives across multiple channels (phone, email, and chat) to ensure consistent, high-quality service and reduce response times, improving overall customer satisfaction.• Served as the primary point of contact for multi-level technical support, managing complex issues related to Google Workspace, Salesforce, AWS, and Microsoft Office.• Implemented best practices for customer data management, ensuring data accuracy and regulatory compliance in CRM systems.• Facilitated cross-functional collaboration by liaising with training, operations, and technical teams to maintain updated knowledge of services and certification processes.• Supported continuous improvement efforts, providing feedback to enhance support processes and customer experience based on trend analysis from customer interactions.

• Ensured compliance with financial regulations and company policies by developing and implementing effective financial strategies and process improvements.• Supervised and trained junior accounting staff on best practices in data entry, record-keeping, and financial documentation, enhancing team accuracy and productivity.• Managed end-to-end financial transactions, including data entry, balance sheet preparation, and invoice processing, ensuring timeliness and accuracy in reporting.• Collaborated closely with the sales and management teams to streamline car sales and financing processes, reducing transaction processing time by 15%.• Utilized accounting software to maintain up-to-date financial records, supporting budget management and cost-control efforts.• Contributed to process improvement initiatives, helping identify and implement efficiencies in transaction handling and financial tracking.

• Managed accounts payable and receivable, budgeting, and payroll processes, ensuring financial accuracy and timely completion to support company operations.• Supervised administrative and operational activities, coordinating schedules, meetings, and travel arrangements for cross-functional teams to optimize productivity.• Directed inventory and supply management, negotiating with vendors to source necessary equipment and supplies, which reduced costs by 10%.• Prepared and presented financial reports and reconciled bank statements, enhancing transparency and supporting informed decision-making by management.• Oversaw database and filing system updates, implementing data integrity and confidentiality practices to ensure accurate records and compliance with company standards.• Assisted with staff coordination for office operations, distributing tasks and supporting team performance for seamless office functionality.