Anicka M. Email & Phone Number

Phoenix, Az, Us

Call Handling- Inbound calls – High call volume (50-100 calls per day)- Outbound calls – Product support and customer education- Log call notes in CRM and JIRACustomer Relationship Management- Maintain client relationships focused on customer satisfaction and retention- Educate clients on product and program enhancements- Maintain and track communication with clients- Facilitate information flow to all relevant parties- Complete additional projects as assignedCustomer Education- Ongoing product support- Editor/tool knowledge base and support- Guide customers through Corporate Client Intranets, policies and proceduresTroubleshooting/Case Management- Researching previous and current account activity to resolve issues or answer questions- Entering issues for Development to further investigate- Close case and follow up with customer on resolution-Digital Marketing -Sales Opportunities in SalesForce

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Coordinated Cases in Salesforce with house analysts and overseas analysts while managing emails for the Product services IT Team.Initiated, responded to, and acted on instructions provided by Outlook, Microsoft Word, Excel, and multiple GMAIL Queues.Addressed customer complaints and IT issues at the first point of contact with minimal escalations.

Phoenix, Arizona, United States

Completed LINK billing services checkout and confirmed okay to bill status.Initiated, responded, and acted on instructions provided by Outlook, Lotus, and multiple GMAIL Queues.Oversaw job setup from initiation to completion, working with requests to Print (Prework to Advance to Print).Performed Deal Close services after confirmation of error-free status, managed Print Bind set-ups, and acquired Derby experience.Charged with multiple SLINK queue management to ensure client jobs are responded to and completed promptly (Job Setup, Deal Close)