Revolutionized outbound and inbound subrogation by introducing artificial intelligence and straight-through-processing capabilities into formerly manual processes. I helped modernize the firm's product management processes by introducing best practices and customized agile methodologies.

I was responsible for uncovering current and future client Product needs, reinterpreting them into solvable problems, and defining the Product strategy and Product roadmap that will advance First Performance’s position in the fintech space.

I led the Product division at First Performance. I was responsible for setting and maintaining the strategy for the firm’s product roadmap for API-based solutions that reach millions of cardholders in the United States, Latin America, and Europe. I oversaw B2B2C products from idea and proof-of-concept experiments all the way through production launch and KPI analysis, I coached and mentored my team members on how to prioritize work and manage relationships, and worked with Engineering to develop clear requirements and define expectations.

Here I was recruited to join a national consulting firm to calm the chaos of multiple long-term development projects in play. I brought a critical shift to agile methodologies, improving the firm’s ability to build and test, pivot, and prioritize for major clients, ultimately forging trust and long-term relationships. * Imparted a realistic cadence, bringing strong project orchestration and key negotiation skills to mapping and prioritizing complex product development. * Served as the sole North Highland Consultant on a project for a large, Atlanta-based beverage producer, managing and serving as a neutral bridge between 25 developers and business intelligence analysts creating trade promotion management software. Extended three times on the project, transitioning the work from waterfall to agile and empowering the team to see problems sooner and make decisions faster.* Designed features, gathered requirements, and performed QA for the in-house creation of a tool processing $2B+ of advertising spend at one of the world’s leading telecommunications firms. * Consulted on the strategic coordination of $100M in data purchases made by a major automotive firm.* Managed an in-house team of 18 developers creating a $4M data lake and reporting tool for a leading payment processor.* Sculpted the vision and learning for North Highland’s Global Academy and the development of hundreds of consultants.

I consulted our bank partners on strategy, operations, and data monetization. As a Bank Partner Manager, I served as the primary contact for the client’s executive and senior level managers and was tasked with growing relationships with decision makers and carefully laying out long-term goals. This B2B role allowed me to hone and utilize my strong presentation and analytical skills and to provide significant increases to the company’s bottom line.

I advised financial institutions on strategy execution, data analysis, day-to-day operations, production support, and customer service. As an Account Manager, I served as the primary contact for the financial institution clients and as a liaison for internal teams. In this role I was able to provide insightful analytics, boost banks’ revenues, and increase customer retention.

I originated the role of Account Operations Manager at Cardlytics, allowing the Account Managers to focus on higher level tasks. I partnered with our largest clients to create ad copy and campaign targeting guidelines for cash back offers that reached more than 25 million customers. This task allowed me to employ my attention to detail and streamline the campaign creation and approval process. I provided training to account managers, quality assurance teams, and nationwide sales representatives.

I managed data flows, data quality, and file delivery to and from financial institution partners.

Designed a marketing intelligence database for use by executives and product managers. The internship was entirely in German, which was an invaluable experience.