I am reliable and results-driven professional with over 15 years of experience in contact center industry; an expert on customer service and client relations.With my long years of experience in this industry, I am proficient in English communication and writing. A core management support to the mission and vision of the company.I am also an experienced administrator with strong initiative in taking care or supervising the office runs. I am a multi-tasker, a problem solver who is attentive in providing solutions and keys to keep the team or an employee on track to achieving the goal.I am also a listening trainer-teacher providing guidance sound coaching ensuring and helping employees feel valued, trained well and supported in performing their responsibilities towards achieving their goal and promotion.