Aniela O. Email & Phone Number

Bucharest, Romania

I have created and implemented procedures for organizing all the aspectsof the firm, from order placement and processing to customer service andlosses control.Based on the weekly and monthly sales analysis I implemented variousactions (promotions, flyer campaigns for the new stores and a focus onsocial media channels) that led to the most profitable month and a 20%year over year growth.I had the task to design the spreadsheets for the technical description ofthe products, proof and upload them on our website and othermarketplaces.I set out targets that I communicate with my team and make sure they areable to reach them.I conduct hiring interviews and training in store and also for chat and callcenter activities.I oversee the commercial aspect for the marketplaces we sell on, makingsure we maintain a good NPS score and achieve sales growth.

Bucharest, Romania

I counseled clients in-store and recommended products suited for theirneeds.I was the sole responsible for the chat support on the company's website,providing information about the products, stock, order status and delivery.I offered call center support along with other colleagues being the go-toperson for veterinarian products and information. I placed orders andchecked the delivery status for veterinarian orders with a prescription.I wrote technical documentation for the products sold online through thecompany's website and other marketplaces.

Master'S Degree, Veterinary Medicine

Informatics