Anthony Nielsen Email & Phone Number

Orlando, Florida, United States

Create unique Power BI/Excel reports for various LOBs utilizing historical call center data to identify departmental strengths and training needsManage the upkeep and modernization of custom Power BI and Excel reports, condensing outdated reports to align with evolving business objectives and agent production Collaborated with multiple departments to support critical business projectsAdjust and maintained calling strategies utilizing dialing fetches, ACD routing, phone line allocation, and call pacing to enhance production and boost call file penetration

Handle inbound/ outbound calls with knowledge and professionalism.Analyze customer accounts and advise them of consequential information aswell as offer them financial solutions that meet their goals as well ascompany goals.Arrange for debt repayment based on customers’ financial situations.Create spreadsheets of all collection agents payment data as well as trackand update information as it progresses.

Orlando, Florida

Follow Banquet Event Orders as outlined; Confer with management to ensure clear understanding of all event specifications.Train, delegate and assign responsibilities to servers while providing consistent floor supervision during events.Assist in facilitating special guest requests; Intervene in instances of guest dissatisfaction; Work diligently to resolve issues and address concerns so that no guest leaves unhappy

Orlando, Florida

Quickly and accurately input information into an online database.Take inbound calls as well as initiate outbound calls and assist clients with any inquires.Communicate with clients and colleagues through internal and external emails with professionalism and knowledge.Meet a status of 15-20 calls per hour, as well as a 1 transaction per 3 calls.

Charlotte, North Carolina - Orlando, Florida

Monitored the customer satisfaction levels and developed methods for increasing them.Assisted in creating ways for delivering excellent customer service to irate or problematic customers.Set up customer accounts.Upheld all store policies and procedures and effectively communicated withcustomers and team members.

Charlotte, North Carolina Area

Charge expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.Pays vendors via multiple payment methods; resolving contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments.Maintains accounting ledgers by verifying and posting account transactions. Protects organization’s value by keeping information confidential.