Global IT support.- second line user assistance- remote troubleshooting through diagnostic software (mostly SCCM Remote)- Focus Group specialisation in issues involving Microsoft Teams, Hardware and IVR systems

Local IT support.- direct user assistance- managing inventory- coordinating projects involving 3rd party (S2S VPN, ERP systems, AWS)- monitoring local issues and escalating to Global Team

Part of a Global Team. Providing direct support both locally and worldwide.- main point of contact regarding tech related issues and queries concerning the local office- managing inventory, processing orders, setting up and issuing hardware to users- setting up new hires, internal transfers and termination requests- managing resources in both Microsoft 365 Admin Center and on-premises Active Directory; maintaining hybrid environment- sharing knowledge and maintaining good and professional relationship across whole IT department

Part of the Global Service Desk.- first point of contact for internal users seeking technical assistance over the phone, JIRA or internal communicators- remote troubleshooting through diagnostic software- building up and maintaining knowledge base- supporting and training new hires- escalating advanced cases to higher-tier staff

Customer onboarding. Creating and maintaining Customer accounts using internal software.

Background screening. Verifying Applicant data using both internal software and various external databases.