• Troubleshooting ServiceNow platform performance issues daily and optimizing performance for better response times.• Troubleshooting difficult technical issues: down systems, degraded performance and various other performance issues in the Java application over phone, email, ticketing system and WebEx.• Working with customers and determining when to engage other teams for down environments under stressful circumstances.• Documenting incidents and communicating with customers on a timely basis.• Optimizing queries, applying filters, analyzing explain plans and applying appropriate indexes to improve mySql and oracle sql query time.• Solving performance degradation issues on the ServiceNow platform by analyzing bigdata, splunkgraphs and logs for avg response time spikes and load balancing on application nodes.• Developing scripts on the Glide platform to automate tasks.• Improving load performance on database server, running sar reports to check IO wait times, mySqlprocess list, working with operations and making recommendations to capacity management on increasing db buffer pool cache capacity where necessary.• Debugging Business rules, script includes for loops, workflows, ACL’s, macros, that may be causing performance degradation on rendering of forms, lists within the application.• Debugging Out of Memory issues, analyzing deadlock situations by getting stack trace, thread dump and heap dump.

• Cloud Infrastructure Build and provisioning• Troubleshooting build related issue's in private cloud• Coordinated configuration of back-end components in support of application development.• Delivering medium sized change projects right from initiation and planning right through to deliver and implementation.• Reducing the impact of change on the business.• Created and maintained project tasks and schedules.• Ensured response to change requests within required timeframe and monitored impact on various businesses.• Provided support to all support groups and provide answers to all queries.• Investigating the CITI automation tool issue and identified potential problems and recommended alternative solutions.• Work with the Engineering team to fix the code for Citi Automation Tool• Building of Cloud Server (Linux & Windows) using Automation. Trouble-shooting of automation faults during build process.• Working knowledge of SSL Certificates, Load Balancers, WideIP’s, mapping Canonical Name to DNS Alias for both Linux & Windows Environment in a Private Cloud Environment.• Managing virtual VM’s using vCenter Server. Responsible to execute resource increment, admin server, troubleshooting Linux and Windows Server Builds and troubleshooting other build issues with elevated privileges. Disk Management, User Management, File Management & Permissions handling in RedHat Linux Servers• Write Splunk queries to analyze the logs during transaction failure.• Build Ansible playbook for redeploying container service.

• Investigating the application issues by analyzing the Catalina logs for Tomcat & Apache services• Investigating the error logs for Windows Application & Database server related issues• Application deployment & restarting the App Engine containers as a part of DevOps• Worked on the implementation, maintenance, adoption and maturity of the monitoring and automation tool i.e. Appdynamics, Moogsoft & Cloud Probe.• Investigate the slow business transactions in Appdynamics and then work with the stakeholders to increase the efficiency• Exploit the Moogsoft AI tool to facilitate improvements in the applications through reduction in incident, quicker diagnosis and better end to end visualization of service from user experience to backend performance.• Creating VB macro script to automate the manual work such as monitoring abend & long running jobs, file delivery delay and sending email notifications.• Daily Meeting with the customer for overnight Batch processing discussions and upcoming urgent requests for BusinessSound knowledge of Change and Release Management processes

• Managing all Development and Testing for all enhancement and maintenance of the SuRPAS Sub Accounting system. This project is typically FTKs and is executed to enhance the existing functionalities or to add now ones as per client request.• Investigated alerts created by adhoc scheduling in the DB’s performing backup of the PROD & Test DB’s.

• Monitoring Overnight Batch and follow documented remedial procedures in case of issues. Also worked on Citrix Servers.• Performing Application Health Check to ensure availability round the clock.• Initiate Bridge calls, drive communication and teams to ensure uptime of Infrastructure within Service Levels• Co-ordinate with multiple teams to get the issue resolved within SLA