Carry out the details of the company's business plan and strategy. Design and implement business operations. Establish policies that promote company culture and vision. Oversee operations of the company. Lead employees to encourage maximum performance and dedication. Evaluate performance by analyzing and interpreting data and metrics. Assist CEO in fundraising ventures. Participate in expansion activities (investments, acquisitions, corporate alliances). Manage relationships with partners/vendors.

Winning Results is a full-service strategy curation, implementation, and execution firm. We specialize in helping organizations realize their fullest potential by understanding your corporate vision, mission, and values, providing talent management solutions, and aligning daily operations with your strategic initiatives.

•Developed and implemented a sustainable organizational sales and service program for over 400 member facing employees across multiple channels and business units to optimize sales processes and production. •Created sales strategies to support key corporate goals and organizational strategies including member share of wallet and member satisfaction. Results included a 3.1% increase in share of wallet productivity, a 10.25% decrease in single-service households, and a 5.4% increase in member satisfaction scores.•Designed and enhanced rewards and recognition programs in support of organizational initiatives using key data including profitability models and predictive modeling. •Developed performance and development coaching program to ensure that employees recognize their contribution.•Advised and guided managers in implementing engagement strategies achieving an increase in engagement rating after 1 year of continuous improvement.•Received "Excellence in Sales Management" award in 2017 by CUNA Operations & Member Experience Council.

•Identified and documented process design improvement opportunities and strategies for operational flow of business.•Maintained updated Standard Operating Procedures Manuals. •Developed and updated policies, processes, and procedures to comply with the Consumer Financial Protection Bureau regulatory requirements.•Led cross-functional change initiatives designed to increase student satisfaction and enhance organizational performance.•Cross-trained the team to improve the efficiency of daily operations.

Provide new and recurrent training to Real Estate lending staff in order to enhance service and sales skills, product knowledge and enable usage of various computer software. As departmental strategies change, responsible for creating and providing all updated departmental training. Conduct coaching and mentoring, as requested by departmental management, in order to address an individual's training needs. Collaborate with and provide recommendations to Real Estate Services leadership when designing all departmental and specialized recurrent training material. Facilitate and oversee the organization of the credit union's Real Estate Services seminars. Ensure accuracy of all Real Estate Services training material and manuals. Coordinate the dissemination of policy or operational changes to departmental staff and the credit union's vendors.

Maintain operations within retail branch such as cash ordering/shipments, balancing vault, ATM, Teller Cash Dispensers and consignment items.Prepare branch for audit through the maintenance of daily, monthly and quarterly operational activity logs.Supervise and coach Cash Management Specialist and Tellers through group meetings and one-on-one sessions.

Develop team spirit among personnel and instill pride and value. Ensure that each customer and potential customer is provided with efficient, high quality customer service, the customer base is expanded through successful selling of bank products and the profitability of the branch is enhanced through the careful management of assets, liabilities and operations.

Conducted training in the following areas: WIN Training (Basic Operations Class for new associates consisting of Sales and Operational training), Consumer Lending, Business Accounts, and Educating For Excellence classes resulting in new employees successfully transitioning into their new roles at the Bank.

Developed/Implemented technical and procedural training in the following areas: Teller Training, Personal Banker Training, Regulation CC (Expedited Funds Availability Act) and the Bank Secrecy Act resulting in new employees successfully transitioning into their new roles at the Bank.Developed/Implemented bank-wide Individual Retirement Account/Health Savings Account Course, Business Writing Course, Introductory and Intermediate Level technical training for the following applications: Microsoft Word 2000, Excel 2000 and Outlook 2003. This resulted in increased productivity amongst participants in their particular departmental function of the Bank.

Identified/developed/implemented new ideas and concepts such as specialized coaching and development plans to meet the needs of each individual resulting in enhanced sales performance.Used appropriate quantitative and qualitative data, to analyze performance at an individual, Financial Center or Market level to determine gaps in the following areas of concentration: account generation, loan production as well as sales and service scorecards. Assisted with development and implementation of strategies to overcome the performance gaps, generate alternative courses of action and communicate the rational for the action. This resulted in exceeding core deposit growth by $64 million, exceeding annual loan production goals by more than $1.2 million and exceeding target service scores by 2%.Devised and executed numerous employee recognition rallies, awards banquets and campaign rollouts and wrap-ups. Networked with various community vendors to ensure proper management of the budget in the areas of securing catering, trophy/award presentation and location.

Developed sales training curriculum for new retail employees including Tellers, Financial Service Representatives and Financial Center Managers resulting in the successful preparation of all new retail employees being prepared to participate in the sales and service culture of the Bank.

Float Team member assisting over 20 Financial Centers in the capacity of Teller and Financial Service Representative.