• Focal point for the customer’s every need and a trusted advisor to customers by deeplyunderstanding their business and aligning their needs with our services.• Understand and provide knowledge of the Condeco system and products, including configuration,infrastructure, best practices and functionality.• Nurture the relationship with the customer through ongoing communication and periodic meetingsincluding service and business reviews.• Proactively looking at usage and driving adoption of products, whilst maintaining a professional andemphatic approach.• Track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities.• Act as customer advocate internally while effectively collaborating with internal teams including sales,finance, product management, customer support and engineering to drive customer success.• Take ownership of escalated issues and see them through to resolution.• Provide feedback internally on process improvements to develop a better customer experience.• Able to successfully articulate the company strategy and vision to Customers.

• Proactive interaction with clients, establishing strong relationships across various service lines within the scope of accounts.• Accountable for effectively creating & managing relationships with over 130 customer accounts.• Maintaining new and existing complex customer installations, working with various stakeholders and teams to deliver scope of works within timeframe and customer expectations. This required regular teamwork sessions to ensure quality assurance and control.• Problem solving wide range of standard and non-standard customer requests and account issues and propose and develop solution for the appropriate stakeholder.• Informing and training stakeholders in Equinix policies and procedures and customer facing support and ordering systems.• Collaborating cross functionally with other countries and regions in the planning, reporting and delivery of multi-region deployments.• Demonstrating sound knowledge of Equinix products and services.• Participating in departmental special projects and cross functional initiatives with minimal direction and support.• Maintain existing long-term relationship via networking and prior roles from Sales, Operations and other cross functional teams.• Demonstrating knowledge of IBXs including tour certifications as appropriate.

• Managing expectations for multiple sales representatives and ensuring the ability to work all transactional requests from their respective sales reps within established SLO's.• Monitor/manage the quote request queue to ensure cases are being attended to quickly and efficiently.• Accurate and timely creation of all assigned quote requests in Siebel – both initial quotes and revisions to existing quotes (especially for SO amendments, Custom, Migration, Replacement, Add/Delete/Change SO’s and Terminations).• Validating the quoting info provided by Customer, Sales Rep and CSM. Follow up directly on any clarifications or additional info required to accurately generate quotes.• Monitoring all approval queues within the Quoting Processes and escalate any delays.• Managing the manual signature process and ensure contracts are stored and provided to customers if signature process is handled outside of the system.• Providing 1st level support to Sales Reps on generating legal Agreements in SFDC and submitting nonstandard term requests to Legal (e.g. for MCA, GTC, Policies).• Support the opportunity management for Churn and Ramp orders.• Work cross functionally with a variety of departments within Equinix and function well within a team.

• Liaising with various stakeholders (internal departments, vendors & customers) on a routine basis to ensure project timelines are met accordingly.• Planning & organizing both internal & external stakeholder engagement events.• Developing and communicating strategic recommendations to the Operations Director and broader operations team (including senior managers, facility engineers, sales and finance team).• Coordinating and managing travel for the wider Operations team, including keeping track of yearly travel budget.• Preparing monthly customer service delivery reports – including running & compiling several reports from multiple systems for data entry and analysis.• Creating PowerPoint presentations & Excel reports for internal staff members regarding organizational changes.• Providing ongoing training & guidance to new Equinix employees.

- Daily monitoring of retailer activity in different mediums such as press, catalogue, electronic data, and their Internet activity.- Data entry into the company database based on the client activity – this also included communicating with retailers if there were mismatched variants in products.- Updating the company database on tracking activities with excellent accuracy and attention to detail.- Completing tasks before deadline in order to pass them onto the supervisor to produce client reports.

- Managing daily operational requirements of the business- Identifying key business improvements and provide strategic solutions to senior management - Demonstrated excellent product knowledge - Liaising with external stakeholders such as suppliers and promoters in regards to new and existing stock. - Provided outstanding customer services – Promoted to Senior Staff of Burwood and Blacktown within 2 months- Customer relationship management- Forecasting daily and monthly sales targets - Key Performance Indicator (KPI) monitoring of junior staff - Mentoring and training junior staff in technical presentations to customers- Being on-call – handling business and rostering emergencies