Aniket Parsekar Email & Phone Number

Mumbai, Mh, In

Mumbai Area, India

Handling Team of 25 people. Lead and maintain employee satisfaction and morale; Operations Management; Planning and organizing daily team activities; Meet key performance indicators and SLA's; Initiate process improvements by identifying service delivery. Monitor the performance of advisors according to established monitoring standards; Develop Talent within the team and ensure that the team members are fully trained on the product/process side and consistently exceed customer expectations; Identification of training gaps; To provide feedback/coaching, motivating advisors for high levels of performance;Conducting performance reviews.

Mumbai Area, India

Handling team of 4 members. Responsible for Endorsement processing of Employee Benefits Policies, Health Insurance. Interact with TPA, insurance companies, clients and resolve their query to ensure smooth process. Handling Marine, Motor, MBD (Machinery Breakdown) and GPA (Group Personal Accident) claims of top level clients within the terms of the policy & the service standards as laid down from time to time. Handling cattle claims. Register the Claims Preparation & Maintenance & Analyzing of MIS Appoint Surveyor on receipt of the claim intimation. Organize supporting documentation for submission of claim to insurers. Follow up with the insured/claimant/ Surveyor/Investigator to ensure that the claims are processed in given TATs. Monitor, review and follow up (with insurers and clients) on outstanding claims to closure. Prepare claims reports for submission to clients. Ensure proper settlement of claims and providing settlement advice to the clients. Achievements: Received appreciation from Mr. Ajit Tendulkar for smooth processing of his Motor claim.

Mumbai Area, India

Handling Customer Complaints related to misselling and non-misselling and ensure redressal as per BSLI and IRDA guidelines. Handling Health Claims and ensure proper closure within the stipulated TAT. Analyze and investigate the complaint and the facts of the cases. Co-ordinate with the sales channel and customer services to get more details and fact of the complaints. Resolving customers' queries within agreed authority, investigating the cause of any complaints, gathering information from relevant sales and service teams and reviewing sales documentation. Suggest punitive and corrective action on the same. * Ensuring compliance with legal requirements, industry regulations and organizational policies. Probing the customer to identify the root cause of the complaint. Update the status of the complaint whether open or closed at regular intervals. Closing the complaint on CMS (Complaint Management System) and IGMS with proper resolution. Providing RCA (Root Cause Analysis) of each complaint to the AVP. Keep records of all customer complaints, from the initial problem to the eventual solution. Ensure that the decision taken is communicated to the customer within the TAT. Improving the overall customer relationship, making customers aware of your organization's complaints procedures. Summarizing any additional actions required, advising customers when they can expect a final response, drafting and sending out correspondence. Ensuring compliance with legal requirements, industry regulations and organizational policies. Ensure actions are further communicated to IRDA. Prepare MIS/Reports in order to track the complaints received and to do a trend analysis for the same. Ensure that Out of TAT (OOT%) is reduced by escalating cases and stringent follow-ups. Effective handling of escalated cases and ensure adherence to the escalation matrix for quicker resolution of queries and complaints.

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Bsc, It

Hsc

Ssc, Ssc