Strategy and Product ManagementHonors: Kravis Scholar (awarded for professional, academic, and leadership achievements), Forté FellowLeadership: Gaming & Esports Club (Vice President), Micro-Brew Society (Assistant Vice President)Member: Technology Club, AI Club, Outdoors Club, Small Business Consulting (Ed-tech Project)

• Built product roadmap every quarter by engaging key stakeholders and scrum master by prioritizing customer needs, gauging team capabilities and capacity, and setting KPIs based on the team’s historical velocity• Conducted competitive analysis across existing and prospective vendor products based on value proposition, annual fee, and cost of training; recommendation to switch products saved the organization $1M• Led a cross-functional team of 10 software engineers, business analysts, and QA testers and initiated daily code reviews, reducing software bugs by 50%; promoted to Technical Lead (interim) three years early• Performed root cause analysis on four months of undelivered regulatory emails, and utilized Tableau to visualize results; avoided $100K in fines• Automated team’s monthly code validation between dev and prod environments, increasing operational efficiency by 95% and decreasing annual labor costs by $20K; generated report to capture failures, reducing prod issues by 70% • Enhanced consultation process with internal clients by demoing project milestones every week to align on workstreams; led to improved collaboration and a 70% reduction in rework issues• Designed monthly code release and contingency plan, including steps for migration, validation, and testing – reducing missed code deployments by 90%; presented plan to senior directors, securing approval for implementation• Increased TIAA Young Professionals membership by 30% while serving as NYC Chapter co-lead by expanding involvement to nearby satellite offices and hosting three leadership events, three social events, and one volunteer event

• Built digital workflows for regulatory and marketing needs; composed email, SMS, and message center notifications; avoided fines up to $50K and introduced underutilized products such as annuities to TIAA’s 5M+ clients• Mentored six teammates by managing workload across 22 sprints, providing dedicated software training, and motivating cross-training across the team during short staffing; subsequently promoted to Senior Developer one year early• Developed script to automate and simplify part of the testing process for email/SMS deliveries; increased quality assurance teammates’ efficiency by 20% and enabled business users to test without requesting technology team support

• Proposed and built a dashboard that improved user experience and enabled the non-technical team to search for client communications without using SQL, saving the team $200K in costs from hiring database administrators.• Increased production support team’s efficiency by 50% through implementing bulk lookup functionality on TIAA’s website; enabled team to track several out-bound client communications all at once, instead of one at a time