Reports to Managing Director1. Operating 41 Rooms with 4 Deluxe & 1 suites.2. Elphin Jessore – Multi cuisine Restaurant.3. Eros – The Bar.4. Eazy Speak – Banquet hall.5. Travel desk, Valet Service& Concierge.Duties & responsibilities:• Checks cleanliness of lobby and public areas.• Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.• Prepares and checks for VIP’s arrival and escorts guests to rooms.• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.• Assists reception, business center & cashier during they are busy.• Answers guests inquire, handle complaints and attend to the needs of the guests.• Maintains and be guided of hotel policy on credit & lost and found hotel guests properties.• Assigns and Approves Duty roster for all Front desk staffs.• Responsible for implementation of policies and procedures. Recording company & travel agent rates both in system and correspondence file. Also visit the corporates once or twice weekly and tie-up with new corporates.• Mature the group booking as well as the marriage group also.

Experience as a Online Sales consultant with 20+ Hotels.Duties & responsibilities:• Fully responsible for OTA through channel Manager of all Properties.• Updates the promotional activities on portals.• Competitor analysis etc.

Reports to Managing Director.1. Operating 39 Rooms with 20 Deluxe, 18 Premium & 1 Suites.2. Advieh – Multi cuisine Restaurant.3. High Street – The Bar.4. Senate & Runway – Banquet halls.Duties & responsibilities:• Checks cleanliness of lobby and public areas.• Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.• Prepares and checks for VIP’s arrival and escorts guests to rooms.• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.• Assists reception, business center & cashier during they are busy.• Answers guests inquire, handle complaints and attend to the needs of the guests.• Maintains and be guided of hotel policy on credit & lost and found hotel guests properties.• Assigns and Approves Duty roster for all Front desk staffs.• Responsible for implementation of policies and procedures. Recording company & travel agent rates both in system and correspondence file. Also visit the corporates once or twice weekly and tie-up with new corporates.• Mature the group booking as well as the marriage group also.

Reports to General Manager.1. Operating 74 Rooms with 6 Deluxe & 6 Suites.2. Petals – Multi cuisine Restaurant.3. Nectar – The Bar.4. Bouquet I, II, & III – Banquet halls.5. Board Room I & II – Meeting cum board rooms.6. Species party lawn.7. Gymnasium and fitness center.8. Travel desk, Valet Service & Concierge.9. Swimming Pool.Duties & responsibilities:• Checks cleanliness of lobby and public areas.• Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.• Prepares and checks for VIP’s arrival and escorts guests to rooms.• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.• Assists reception, business center & cashier during they are busy.• Answers guests inquire, handle complaints and attend to the needs of the guests.• Maintains and be guided of hotel policy on credit & lost and found hotel guests properties.• Assigns and Approves Duty roster for all Front desk staffs.• Responsible for implementation of policies and procedures. Recording company& travel agent rates both in system and correspondence file. Also visit the corporates once or twice weekly and tie-up with new corporates.

Reports to Front Office Manager.1. Operating 41 Rooms with 4 Deluxe & 1 suites.2. Elphin Jessore – Multi cuisine Restaurant.3. Eros – The Bar.4. Eazy Speak – Banquet hall.5. Travel desk, Valet Service& Concierge.Duties & responsibilities:• Allocate rooms for the daily arrivals and confirm the next day expected check out. Responsible for preparation of occupancy forecast.• Posts charges to guest folio.• Handling guest transportation.• Responsible for implementation of policies and procedures. Responsible for recording company & travel agent rates both in system and correspondence file.• Handling reservation section & as well as extranet (OTA’S) also.• Maintain cordial relations with commercial clients.• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.• Supervising of Group Reservations.• Follows up tentative bookings and update reservation status.• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.• Review room blocking for Long Stay. Suites and special group request.• Ensure special handling of repeats guest and very VIP guest.• Assigning jobs for sub- ordinates staff.• Handling guest problems.• Night Audit• Prepare the departmental duty Roaster.

Reports to Duty Manager.1. Operating 56 Rooms with 6 suites.2. Sand – Multi cuisine Restaurant.3. Sky View and True Blue - Open air Pool side Hoookka cum Restro Bar.4. Library – The Bar.5. Vine, Maple & Cedar and Deciduous – Banquet hall.6. Sovereign and Rodin Roo – Meeting cum board room.7. Gymnasium and fitness center.8. Travel desk, Valet Service& Concierge.9. Swimming Pool & Splash poolDuties & responsibilities:• Guest Check in-Check out, room allocation for the expected arrival of the day.• Posts charges to guest folio.• Handling guest transportation.• Reserve restaurant, entertainment, etc. for the guest• Fully responsible for the online bookings & update the portals through extranet.• Assigning jobs for sub- ordinates staff.• Handling guest problems.• Night Audit.

Reports to Front Office Manager. 1. Operating 24 Rooms with 3 Superior & 2 suites. 2. Accord – Multi cuisine Restaurant. 3. Harmony – Open air garden side restaurant. 4. Concord – Banquet hall. 5. Travel desk, Valet Service & Concierge. Duties & responsibilities: • Accommodates guest with prompt welcoming & formalities. • Performing guest transactions. • Answering the telephonic enquiry. • Ensure high quality guest relation. • Posts charges such as, rooms, foods, etc. to guest folio. • Makes restaurant, transportation, entertainment, movie etc. reservation for the guests. • Prepare the guest bill, collects the payments & make changes for the guest. • Makes & confirm the reservation as well as extranet also. • Prepare the departmental duty Roaster.