● Reduced customer complaints by 15% through the implementation of standardized procedures and protocols outlined in the customer service policy.● Established Key Performance Indicators (KPIs) for customer satisfaction, leading to a 10% improvement in overall service quality● Achieved a 95% customer issue resolution rate, resulting in a 20% increase in customer retention.

● Worked as full stack developer of core banking system (BankUltimus) and its affiliated modules (Security, RTGS, General banking, Transaction).● Implemented an application that reduced day-end process time by 30%, resulting in increased operational efficiency and faster transaction processing for client banks and NBFIs.● Optimized bulk transaction processing, resulting in a 50% reduction in processing time for large data sets, improving system responsiveness and scalability.● Enhanced the customer search functionality, reducing search query response time by 40% and improving user experience for bank staff and customers.● Successfully integrated multiple third-party systems with Core Banking, streamlining data exchange processes and reducing manual intervention, resulting in a 15% increase in operational efficiency.● Achieved a 90% customer satisfaction rating through effective troubleshooting, issue resolution, and gathering of customer feedback, leading to improved product quality and customer experience.

● Worked as full stack developer of core banking system (BankUltimus) and its affiliated modules (Security, RTGS, General banking, Transaction).● Implemented an application that reduced day-end process time by 30%, resulting in increased operational efficiency and faster transaction processing for client banks and NBFIs.● Optimized bulk transaction processing, resulting in a 50% reduction in processing time for large data sets, improving system responsiveness and scalability.● Enhanced the customer search functionality, reducing search query response time by 40% and improving user experience for bank staff and customers.● Successfully integrated multiple third-party systems with Core Banking, streamlining data exchange processes and reducing manual intervention, resulting in a 15% increase in operational efficiency.● Achieved a 90% customer satisfaction rating through effective troubleshooting, issue resolution, and gathering of customer feedback, leading to improved product quality and customer experience.

● Part of the development team responsible for developing and implementing Core Banking Solutions for Rajshahi Krishi Unnayan Bank’s 382 branches.● Develop features for defined business requirements and solve encountered issues.

● Increased operational efficiency by 30% through the implementation of the ERP system, resulting in streamlined processes and improved resource utilization.● Reduced payment processing time by 20% through the development and implementation of an automated payment and ledger system, resulting in faster transaction processing.● Conducted in-depth interviews and requirement gathering sessions with key stakeholders and customers, resulting in a comprehensive understanding of customer needs and priorities.________________________________________