Anil B Alex Email and Phone Number
Performance driven professional who excels at coordinating with cross-functional teams; skilled in adopting a pragmatic approach in improvising on solutions and resolving complex business issues• Dynamic professional with 20+ years of experience in Delivery Management, Project / Program Management, Application Support /Maintenance and Team Management• Extensive experience in managing project scope and schedule while focusing on regular and timely delivery of value, organizing and leading project status and working meetings, preparing and distributing progress reports, managing risks and issues, correcting deviations from plans and performing delivery planning for assigned projects• Merit of receiving ‘Manager of the Year – 2013 Award’ in Mar’14 and ‘Global Gold Recognition Award’ in Mar’14 • Expertise in managing overall operations for executing projects within cost & time norms; participating in project review meetings for evaluating project progress & de-bottlenecking• Proven competency in suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence• Proficient in cross-functional team coordination with skills in managing key project life-cycle including requirement analysis, assessment / design, testing, business process analysis & design and process optimization• Skilled in liaising with stakeholders during the course of problem diagnosis, requirements gathering, detailed level design, development, system test and production implementation to ensure that optimal resolutions were achieved• Efficient organizer, motivator, team player and a decisive leader with the ability to motivate teams to excel and win.
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Associate DirectorEy Jan 2018 - PresentBengaluru Area, India• Setting up “ServiceNow” IT Service Management through Agile Methodology on the Cloud Platform for various clients including Single tenant/Multi-tenant ServiceNow instances• Functioning as Operations / Technology Support Manager for ITSM applications like ServiceNow and Analytics applications like Tableau/Spotfire/PowerBI and Big Data applications.• Leading the ServiceNow application support from EY. My role involves working extensively with different product managers and product owners on assisting with the PI planning, product roadmaps, reviewing current project deliverables, vendor management from a Platform and Operations Support perspective. • Engaged in delivery objectives program and achieving the targeted delivery criteria, including quality, timeliness of deliverables and other KPIs (SLA metrics, TTR, time to resolve & number of issues escalated) as dictated by program and employee objectives for the various ServiceNow instances and Analytics applications. -
Group Manager - Mission Critical ApplicationsUnisys India Aug 2009 - Dec 2017Bangalore• Functioning as Operations / Technology Support Manager for 35+ applications and managing a team size of 60+ team members• Supervising the teams that are involved in complex software applications supported within the Mission Critical Application Suite• Engaged in delivery objectives program and achieving the targeted delivery criteria, including quality, timeliness of deliverables and other KPIs (SLA metrics, TTR, time to resolve & number of issues escalated) as dictated by program and employee objectives• Leading the team of 4 managers and support consultants who offer support services on products that cater to the needs of the Enterprise Services organization• Managing a team of 60+ members that maintains products developed in house and vendor supported products• Assisting in support services offered by the team that includes BMC suite of products (ITSM 7.x,8.x, BEM/SIM 7.x, BPPM) and non-BMC solutions like Informatica, Webmethods, Liferay Portal, In house B2Bs & Field Services Applications (Vendor PTC Suite of applications - FSM ) • Coordinating with the Engineering, Implementation, Infrastructure (Windows, Network, Database & Storage) teams • Conducting problem management and RCA and ensuring solution offered is as per the set KPIs
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Software ConsultantBmc Software Jun 2008 - Aug 2009Bengaluru Area, IndiaRole:• Offered technical support throughout the sales cycle to meet the set objectives within the defined timeline • Customized & conducted technical presentations on BMC products, capabilities, limitations & implementation strategy of each major BMC product as well as future product direction• Coordinated with the Engineering & Marketing Teams for providing feedback on market analysis• Compared & analysed contrast BMC capabilities versus major competitors• Took part in the sales calls involving complex technical requirements & multiple hardware platforms• Managed colossal sales opportunities requiring complex solutions / operating in heterogeneous hardware environments• Worked in close coordination with the R&D for analysing the requirements for new products / functionalities as per the clients’ requirement• Created & presented customized demonstrations of BMC solutions by making use of pre-production and beta software• Developed sales enablement including sales presentation, battle cards and various competitive documents -
Senior ManagerReliance Communications Mar 2003 - Jun 2008Mumbai Area, India -
Technical Support LeadOss Technologies Pvt. Ltd. Feb 2002 - Mar 2003Bangalore
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System AdministratorInabling Technologies Pvt. Ltd. Jan 2000 - Feb 2002Bengaluru Area, India
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System AdministratorVital Point Technologies Pvt. Ltd Dec 1995 - Dec 1999Bengaluru Area, India
Anil B Alex Education Details
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Bangalore UniversityElectronics
Frequently Asked Questions about Anil B Alex
What company does Anil B Alex work for?
Anil B Alex works for Ey
What is Anil B Alex's role at the current company?
Anil B Alex's current role is Associate Director at EY.
What schools did Anil B Alex attend?
Anil B Alex attended Bangalore University.
Who are Anil B Alex's colleagues?
Anil B Alex's colleagues are Anna Rizzi, Imre Teder, Shantal Caballero García, Polina Hao, Alissa Cruz, Andrea Cecilia Cominelli, Federica Franchi.
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