 18 years of total Experience in Management Information System(MIS) & Analytics to handle BackOffice and Outbound & Inbound. Having knowledge of base lining process mapping & SLA defining of the process. Presently working as a part of Analytics & MIS. Successfully performed activities like MIS Collation, Data Analysis, Variances Reporting, Metrics, Revenue Tracker (Reduce the leakages and increase the profitability),Invoices (Billing), Dashboards, Comparison Reporting, Reviews, Internal & Client Reporting, Support Ops Team and handling the 24 processes 14 is inbound and rest is outbound collection , sales , welcome calling processes etc. Experience in handling large database, support 700+ advisors process in MIS, and client interaction. Having basic knowledge of process audit, client audit, process excellence sampling.