• Oversee daily operations and manage staff to ensure high performance and productivity.• Identify and implement process improvements to enhance efficiency and quality.• Monitor operational metrics and key performance indicators to assess performance.• Ensure compliance with safety protocols and industry regulations.• Prepare regular reports on operational performance for senior management.

• Assist in implementing corrective actions to improve business performance indicators and monitor performance against daily targets.• Ensure effective financial administration according to Nando’s policies and procedures, assisting in controlling expenditure to achieve expected gross profit margins.• Conduct daily compliance checks related to Health & Safety, Repairs & Maintenance, and Cleaning & Hygiene, escalating any issues to the Restaurant Manager.• Oversee staff adherence to operational protocols to maintain high standards of service and efficiency.• Analyze operational data to identify trends and areas for improvement, providing insights to senior management.

• Prepare restaurant tables with a focus on sanitation and presentation, ensuring a welcoming atmosphere for guests.• Attend to customers upon entrance, greeting and escorting them to their tables.• Present menus and assist customers in selecting food and beverages while taking and serving orders.• Address customer inquiries and make recommendations for complementary products, handling complaints with a positive attitude.• Collaborate with servers and kitchen/bar staff to ensure smooth operations, monitoring staff productivity and behavior on the floor

• Conduct staff training to promote teamwork and maintain high service standards.• Monitor and evaluate staff performance in collaboration with Café and Bar colleagues.• Manage stock control and ensure proper rotation of inventory.• Handle customer inquiries, complaints, and feedback effectively to enhance the dining experience

• Take orders and serve guests promptly and efficiently, ensuring accuracy in their shisha and other orders.• Play a crucial role in maintaining a high level of service to enhance the guest experience.

• Greet customers and present restaurant or café menus, answering questions about menu offerings.• Process food and drink orders, carry items from the kitchen to tables, and prepare bills.• Process payments efficiently to ensure a smooth dining experience.

• Greet customers and present restaurant or café menus, addressing any questions about offerings.• Process food and drink orders, ensuring timely delivery from the kitchen to tables.• Prepare bills and efficiently process payments to facilitate a smooth customer experience.

• Maintain high standards of customer service during fast-paced, high-volume operations.• Operate the drive-through window and sales register quickly and efficiently.• Greet customers and provide excellent service to enhance their experience