I have ability to work independently in an environment of change, challenge, multiple deadlines and priorities and have extensive experience of Business Operational matters and am passionate about supporting individuals and businesses to excel.• Responsible for all the back office operations, Process flow, Tracking and MIS reporting • Preparing Trackers and Project Sheets for various teams across the • Maintaining and updating process SOP, Flow Charts and Manuals for all the processes • Develop and Implement MIS policies to ensure data accuracy • Working closely with HOD all departments for the ongoing projects and their delivery status • Maintaining Track sheet for the ongoing project• Prepared reports format to track working hours allocated and spent on project and assignments• Making sure that all the team involved in a project have tasks defined in their weekly reports • Tracking the delivery of projects• Weekly performance Reporting of all the departments • Dashboards and MIS for all the departments which include operations, sales and CRM• Managing CRM and Project Management software Deskera, Active Campaign and ZOHO- Reporting, User accounts, policies and any other technical issues • Implementing new Reports and structure for process improvement• Preparing and publishing weekly performance MIS of all the departments• Process flows and SOP’s• Project documentation and Reporting • Billing Analysis on Monthly basis• Actual and Budget collection reports on Monthly basis• Monthly and Weekly MIS of the Team Per Seat Cost analysis

Team Management Client CoordinationProduct DevelopmentProject Coordination Customer Service Reporting and Tracking