Anil Devadiga Email & Phone Number

* Managing Revenue Generation Post Customer acquisition.* Managing Credit Card Limits & Spends on overall customer base.* Managing Credit card upgrade Program.* Generating revenue through Paid Upgrade, OVL fee Programs.* Managing Customer Retention Activity.* Managing Sales & Customer service through Inbound & outbound Call centers.* Managing Delivery & Campaigns through Various vendor partners.* Managing Transactional & Promotional Campaigns as per governance.* Managing Data & Distribution Strategy

Pune, Maharashtra, India

▪ Team Management: ManagedPersonal Loan Sales channel through Inside Sales,Digital Marketing & Field FOS Teams with the total team size of 250+ Associates▪ Field Team on Roll & Third Party FOS: Managed Sales at Regional & National through 375 Branches▪ Call Centre Vendors: Managed Inside Sales Team Through Various Call Centre Partners Across Pan India Locations (TCS-Pune, HGS-Pune, Cogent-Mangalore, Ison-Vadodara,Chennai)▪ Digital Marketing: Managed Leads Generation Teams through Digital Channels (Website,App,Voice Blast,Google adds, Facebook Adds Etc) ▪ Operations: Supervising Overall Operations & Conducting Monthly Reviews for building further Processes & Strategies ▪ Recruitment: Looking After Hiring & Channel wise Headcount Planning▪ Vendor Management: Co-ordinating with Partner Teams & ensuring all SLA’s are adhered ▪ Campaign Strategy: One Point of Contact for Central campaign & Data management. ▪ PnL: Sharing Cost, Budget, Provisioning & PnL Report with Business Head

Pune, Maharashtra, India

* International Sales & Customer Support * Dealing with International Authors and assisting them in their projects* Managing Sales & Customer Experience Campaign of editing & proofreading services to a rapidly growing international clientele.* Responsible to meet Sales Target through various channels* Monthly Budget Planning & Cost Finalization* Handling clients on International Platform

Pune, Maharashtra, India

* Managing overall centre operations* Managing Campus interviews* Responsible for monthly & Annual PnL (Profit & Loss)* Generating Direct revenue through various activities/Events/Client Engagement.* Key Stake holder for Overall Centre Activities* Responsible to meet Annual Sales Target through various channels* Monthly Budget Planning & Cost Finalization

Pune, Maharashtra, India

* Handled a Team of 30 Associates for Preventive Health Check-Up Package Sales &Customer service Department. * Handled B2B Channel across PAN India * Coordinating with all PAN India tie up centrs to deliver better service to External customer * Authorized for Grievance Management and end to end solution to the complaints raised by customer. * Handled Tele calling teams for 5 Different Zones across the country. * Handled Cross & Renewal Campaign for PAN India Locations

Pune, Maharashtra, India

* Handled a team of 40+associates and 2 Assistant Team Leaders, for domestic banking sales Project. * Handled largest team which includes multiple campaigns/departments within the process. * Along with core products also Handled overall VAS & Cross sale departments to cover up deficit in revenue * Was given a Responsibility to coordinate with client representative for MTD & YTD schedule of the given product. * Responsible for MTD & YTD sales target achievement. * Single point of contact for clients for revenue, targets, planning’s * Responsible to achieve revenue targets and client relationship maintenance * Sharing Trend Analysis to the client for target finalization. * Executing the assigned tasks as per agreed SLAs * Preparing the data analysis for monthly reviews * Apart with operational work also responsible to execute several activities for entire project to keep floor motivation high. * Preparing the project performance data and CAPA for ISO Audits * Along with operational work also taking care of administrative work of the project