Anil Kumar Email & Phone Number

Gurgaon, Haryana, India

Gurgaon, India

• Log all calls in the service desk call logging system.• To resolve the queries via phone calls and monitor all online Self service kiosks.• Provide first line fix, utilizing relevant procedures or escalate problems.• Escalate unresolved calls to the concern support team• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.• Active directory knowledge. creating user accounts, reset passwords and create groups.• Working as a Technical Support Engineer looking after all type of server related problem in Windows 2003/2008 based network. • RIS Server (Remote Installation Service)• Backup of Database server (Full backup / Differential backup).• Network connectivity troubleshooting, ping, tracert, telnet. Responsible for communication protocols, configuration, integration & security.• Group Policy, Local Security Policy settings

Noida Area, India

• Handling more than 100 Desktops, 30 Laptops, Printers and a Gigabit network, which include servers, Cisco switches and also wireless network• Coordinating the team for resolving the issues within SLA.• Support for desktop application systems like MS Office (all versions), Outlook Mail Client (MS Exchange), and Antivirus s/w (including occasional planned installation of desk side agents for security). • Installation and support in troubleshooting of Windows Operating system.• Physical Inventory of IT assets and sending update information for the updation of Asset Information Database. Tracking movement of assets within and outside premises. This includes tracking of – Install, Moves, Additions and Changes of: - Hardware inventories & Printer inventories.• End User support , problem solving for various desktop and laptop applications. • Install, Support, Maintain, Troubleshoot, various H/w (Desktops, Laptops, Printers and peripherals, etc), and OS. Device Drivers for all peripherals like, LAN cards, Printer Drivers for Local/ Network printing etc. • Support for regular upgrades of various OS and system S/W including software config calls (browser and printer support), OS configuration calls, IP address domain configuration calls.

Agra Area, India

• Meeting management performance standards.• Team supervision and performance management.• Coordinating with vendors in case helpdesk is unable to do so.• Physical verification of IT assets.• Installation and maintenance of Print Server.• Administration of Domain Controller & Managing User IDs on AD.• Provide access to the users and groups on the resources.• Share the information on the network to users.• Installation and maintenance of Wireless Network.• Patch Management. Maintaining Patch Panel• Installation, Configuration and Troubleshooting in Microsoft Outlook.• Provide Hardware as well as Software related technical support to end users.• Installation and Troubleshooting of Network Printer (All in One)• Troubleshooting of H/W, Software and Network related problems.• Inventory Management of IT assets

Computer Hardware & Networking, Information Technology

Bachelor'S Degree, Art/Art Studies, General

Activities and Societies: no

High School, Science Streem, Second Division