Anil Kumar Email & Phone Number

Gurgaon, Haryana, India

Gurgaon, India

• Log all calls in the service desk call logging system.
• To resolve the queries via phone calls and monitor all online Self service kiosks.
• Provide first line fix, utilizing relevant procedures or escalate problems.
• Escalate unresolved calls to the concern support team
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Active directory knowledge. creating user accounts, reset passwords and create groups.

Noida Area, India

• Handling more than 100 Desktops, 30 Laptops, Printers and a Gigabit network, which include servers, Cisco switches and also wireless network
• Coordinating the team for resolving the issues within SLA.
• Support for desktop application systems like MS Office (all versions), Outlook Mail Client (MS Exchange), and Antivirus s/w (including occasional planned installation of desk side agents for security).
• Installation and support in troubleshooting of Windows Operating system.
• Physical Inventory of IT assets and sending update information for the updation of Asset Information Database. Tracking movement of assets within and outside premises. This includes tracking of – Install, Moves.
• End User support, problem solving for various desktop and laptop applications.

Agra Area, India

• Meeting management performance standards.
• Team supervision and performance management.
• Coordinating with vendors in case helpdesk is unable to do so.
• Physical verification of IT assets.
• Installation and maintenance of Print Server.
• Administration of Domain Controller & Managing User IDs on AD.

Computer Hardware & Networking, Information Technology

Bachelor'S Degree, Art/Art Studies, General

Activities and Societies: no

High School, Science Streem, Second Division