Anil Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

1)Lead and prioritize the Technical Support team’s work load.2)Develop, co-ordinate and promote the effective functioning of problem management activities across all of ProcServe’s support teams.3)To examine potential areas for Service Improvement and raise proposals with the Service Manager.4)Provide technical leadership.5)Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.6)Design appropriate metrics for reporting on… Show more 1)Lead and prioritize the Technical Support team’s work load.2)Develop, co-ordinate and promote the effective functioning of problem management activities across all of ProcServe’s support teams.3)To examine potential areas for Service Improvement and raise proposals with the Service Manager.4)Provide technical leadership.5)Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.6)Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.7)o examine potential areas for Service Improvement and raise proposals with the Service Manager.8)Design, prepare and conduct training relating to product and technology. Show less

Hyderabad, Telangana, India

Bangalore Urban, Karnataka, India

Bangalore

 Responsible for managing revenues for GPS based Time & Frequency solutions in South & West INDIA Manage the pre-sales & sales life-cycle across the large enterprises Conduct various training sessions (internal / external) to present new products or services. Price out tailored campaign or solutions as needed based on the identified budget(s) available. Design & Customize communication networks (Time & Frequency solutions, Networking & other communication… Show more  Responsible for managing revenues for GPS based Time & Frequency solutions in South & West INDIA Manage the pre-sales & sales life-cycle across the large enterprises Conduct various training sessions (internal / external) to present new products or services. Price out tailored campaign or solutions as needed based on the identified budget(s) available. Design & Customize communication networks (Time & Frequency solutions, Networking & other communication Products). Conduct technical discussions with customers. Coordinate & implement projects. Understanding the infrastructure services and map them with the appropriate Technology services, involving consulting and missing critical support. Providing pre-sales support to the partner during the Build, Operate and Transfer phase of the Project lifecycle. Providing presales technical support to partners on global deal pursuits and help shape deals by cross-selling and/or up-selling on our Technology services Providing trainings to Customers on our Technology Services portfolio. Show less

 Handling the project and completing it with the given time with perfections as per the customer requirements. I&C, Integration, Overnight Stability Test, Ring Acceptance Test. Interaction with the customer in solving the issues about the work. Maintenance of Teams in the field.  Technical support for trouble shooting the issues at site. Commissioning and Provisioning of SDH equipments in Reliance Infocomm’s Optical Backbone and long distance. Alarm monitoring and fault… Show more  Handling the project and completing it with the given time with perfections as per the customer requirements. I&C, Integration, Overnight Stability Test, Ring Acceptance Test. Interaction with the customer in solving the issues about the work. Maintenance of Teams in the field.  Technical support for trouble shooting the issues at site. Commissioning and Provisioning of SDH equipments in Reliance Infocomm’s Optical Backbone and long distance. Alarm monitoring and fault rectification of the equipment and detecting faults.  Maintain network in given area and ensuring quality and uninterrupted network. Resolving fault and reassurance with NOC. Show less

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering

Education record