Tech Repair And Fulfillment Specialist
CurrentTrade-In Management: Spearhead the testing, troubleshooting, and administration of incoming trade-in orders for used electronics, ensuring efficient and precise processing.Client Support & Communication: Address and resolve incoming and outgoing ticket inquiries with a focus on exceptional customer service and timely solutions.Advanced Repair Services: Execute comprehensive troubleshooting and repairs on a wide range of mobile phone and tablet models, maintaining the highest standards of quality.Repair Operations Oversight: Monitor ongoing repair jobs, including warranty and service replacements, to ensure they are completed within established timelines and quality benchmarks.Logistics & Supply Chain Coordination: Manage the seamless shipment of stock between New Zealand and Australia, as well as direct coordination with clients across New Zealand.Sales & Market Expansion: Drive sales initiatives and business development strategies to enhance market presence and business growth within New Zealand.Operational Excellence: Contribute to additional projects and tasks essential to the successful operation and growth of the business in New Zealand.