• Managed business relationships with Consulate officials. • Ensured compliance with all existing processes and met the defined Service Level Agreements. • Ensured that the Teams were mentored and worked towards adherence to all SOPs/processes, required to be complied with, from an Organizational & ISO perspective. • Ensured that the Teams were aligned and contributed towards the achievement of parameters enlisted in the Team Objective Tracker. • Controlled and maintained the… Show more • Managed business relationships with Consulate officials. • Ensured compliance with all existing processes and met the defined Service Level Agreements. • Ensured that the Teams were mentored and worked towards adherence to all SOPs/processes, required to be complied with, from an Organizational & ISO perspective. • Ensured that the Teams were aligned and contributed towards the achievement of parameters enlisted in the Team Objective Tracker. • Controlled and maintained the Unit's expense budgets and allocated resources. • Ensured conduct of Product and process Training to all staff on a regular basis through coaching and development. • Ensured that all staff attended trainings scheduled by HR to ensure effective Process Monitoring, by conducting Internal Process Certifications for all staff. • Managed Security (Physical and data) at the Application Centre and ensured effective controls were in place to pre-empt any physical/data security breach incidents. • Mentored the team on a regular basis, thereby ensuring a successor was created for the position. • Acted as a counselor on various occasions between the Deputy Manager and the officers. • Liaised with support functions (Administration, HR, Finance, etc.). • Forecasted manpower specially to meet peak season hiring requirements. Also, foresaw the health and safety of the employees in terms of seasonal work pressure and overtime. • Ensured judicious use of natural resources. Adhered to the environmental health and safety policies. Show less

• Arranged travel logistics, including flights, accommodations, and other necessary arrangements. This often involved working with travel agencies or booking platforms.• Monitored and managed travel expenses to ensure they stayed within budget. Negotiated rates with travel service providers and identified cost-saving opportunities.• Built and maintained relationships with travel vendors, such as airlines, hotels. Evaluated and selected vendors based on service quality and… Show more • Arranged travel logistics, including flights, accommodations, and other necessary arrangements. This often involved working with travel agencies or booking platforms.• Monitored and managed travel expenses to ensure they stayed within budget. Negotiated rates with travel service providers and identified cost-saving opportunities.• Built and maintained relationships with travel vendors, such as airlines, hotels. Evaluated and selected vendors based on service quality and cost-effectiveness.• Provided assistance to employees regarding travel-related issues, such as changes to itineraries, travel disruptions, or emergency situations.• Ensured travel arrangements complied with company policies and regulations. Prepared reports on travel expenditures, usage, and trends for management review.• Utilized travel management software or tools to streamline the booking process, track expenses, and manage travel data.• Assessed and addressed potential risks associated with travel, such as health and safety concerns, geopolitical issues, or travel advisories.• Liaised with employees to communicate travel policies, procedures, and updates. Provided clear instructions and support throughout the travel process.• Educated employees on travel policies, expense reporting procedures, and best practices for business travel.• Monitored and evaluated the performance of travel service providers to ensure they met the company's standards and expectations. Show less

Handled multiple of Corporate accountsSingle handed as well as support to implants at a very same time. Allocated to Implants likeTATA Project LTD and National Skill and Development Corporation. Taken care of END to ENDtravel arrangement i.e. International and domestic flight and hotel bookings, local Cabs, Eurorail, BUS and Train bookings, Visa assistance, Forex, DSR and MIS, Payment follow ups, Dispute,ADM & ACM, meetings with vendors in regards to tie ups and deal… Show more Handled multiple of Corporate accountsSingle handed as well as support to implants at a very same time. Allocated to Implants likeTATA Project LTD and National Skill and Development Corporation. Taken care of END to ENDtravel arrangement i.e. International and domestic flight and hotel bookings, local Cabs, Eurorail, BUS and Train bookings, Visa assistance, Forex, DSR and MIS, Payment follow ups, Dispute,ADM & ACM, meetings with vendors in regards to tie ups and deal negotiations, Airportassistance etc. Show less

Galileo Service Desk Support For Travel AgentsAssisting Galileo Users related to any query in order to operate GDS through calls or emails. Very good knowledge of entries and functionality required for day to day operations like PNR creation, Issuance, Partial Re-issuance, fare calculation, fare rules etc.

Taking care of Air India operations related to Check-In counters, Passenger’s exit procedure, Immigration and Custom assistance, making all the necessary arrangement during the arrival and departure of flights subsequently coordinating with HUB etc.