Service Delivery Manager with 16 Years of experience in Digital Workplace servicesManagement of Digital Workplace Service Delivery across multiple geographies (Europe, US and APAC regions)6 Years of experience as SDM and Project Manager for Digital Workplace services8 Years of experience as Workplace stream leadTransition Manager experience in Digital workplace servicesExperience in governing and managing service delivery and ensuring service level agreements (SLAs) are metExperience in ensuring availability, reliability, and performance of digital workplace solutionsExperience in driving automation and Service Improvements Lead and manage a team of engineers, providing guidance, training, and mentorshipAssign tasks, monitor performance, and ensure adherence to goals and objectivesManage projects, including new implementations, upgrades, and migrations.Management of Shift Roster, preparation and presentation of weekly and monthly operation reviews with stakeholdersIdentify opportunities for cost reduction, increased efficiency, and enhanced service qualityExperience in managing relationship with solution vendors like Microsoft