Supply Chain Management: Oversee the supply chain, including procurement, inventory management, and distributionLogistics Coordination: Plan and coordinate the transportation of goods, materials, or services, ensuring they reach their destinations efficientlyInventory Control: Manage and monitor inventory levels, optimize stock, and reduce wastageProcess Improvement: Identify opportunities for process improvement and implement changes to enhance operational efficiencyQuality Control: Implement quality control measures to ensure that products or services meet specified standardsVendor Management: Maintain relationships with suppliers and vendors, negotiate terms, and ensure timely delivery of goods or servicesDocumentation: Maintain records, reports, and documentation related to operations and logisticsBudget Management: Monitor and control operational and logistics budgets to ensure cost-effective operationsSkills: Logistics Management

Food and beverage operations, Lead 3 different category of Stores in Bangalore like High Street, Mall Storesand Abbreviate (by internal transfers within the Bangalore City)*Staffing and Scheduling :. Reviews Application and sources barista for position vacant. Weekly Schedule partners shifts accordingly to meet business needs and customer experience (Right employees @ Right place @ Right time).Prints and reviews labor reports and makes necessary changes by using WFM tool (Work Force Management)* Teaching and Training:Set up training plans & owns experience of new employees at storeCascades Promotional training to all employeesEffectively uses training plans to track partner progress on training & certificationsMonitoring fire and safety training monthly*Inventory and Sales:.Prints & reviews inventory reports –track metrics.Monitoring for DRY store and food ordering based on business health.Efficiently uses best measures in place to manage write –offs and varianceAbility to create PAR levels through the utilization of existing tools*Operations System:. Completes QASA audit on assigned schedule monthly once by Store lead. .Completes Partner & Customer checklists to ensure basic store operations are met. Leverages store walk thru to identify & solve problems .Leverages communication system within store & across day parts .Conducts beverage Quality checks & teaches & coaches beverage quality .Links various store results, (business, customers, etc.)And communicate the team .Leads through change & leverages problem solving skills to identify opportunities With station layouts to ensure efficiency of production.Skills: Microsoft Office · SAP ERP · Showbiz · Sales & Marketing · Latte Art · Problem Solving · SAP Inventory Management · Store evacuation · Training & Development · Food Safety · Conducting food and beverage quality checks

 Customer Management, Inventory Management, System Management. Recognizing and rewarding outstanding performance by Team members. Daily indenting of raw and frozen materials Conducting the monthly stock taking of the entire restaurant’s food materials, cutlery, crockery, etc. Organizing Birthday Parties, Theme parties and Outdoor Caterings. Initiating “Customer Mania” attitude within the team members. Was responsible for the coaching of all the operators, training them for telephone etiquettes, as well as order taking and diverting. Hand drew area wise maps for the delivery area being covered by each outlet, for the convenience of delivery drivers and order takers. Managing the frequency of lapsed customers & customer call back programs, to get the customer feedback. Keeping the outlets and the corporate office updated with daily activities, customer feedback and reports.

 Forecasting of Business, People, Recruitment and Training. Profit and Loss Statement.  Motivating Crew on a daily basis, Champs Checks. Meeting set targets and objectives of the restaurant.  Taking care of Local Store Marketing to achieve targets and promote the Brand within the local market.  Deriving & Achieving Food cost & Cost of sales Providing on job training and coaching to new recruits. Managing service and production of the restaurant. Handling daily cash and bank payments, ensuring proper handover between cashiers, during shift change and closing.Costa Achievements Certified by ‘Trainer’ as a Successful Coffee Maker. Conducting Internal Customer Satisfaction Survey to identify the gaps between Expectation and Delivery Also recognized as a best Coffee Brewer by customers

 Customer Management, Inventory Management, System Management. Recognizing and rewarding outstanding performance by Team members. Daily indenting of raw and frozen materials Conducting the monthly stock taking of the entire restaurant’s food materials, cutlery, crockery, etc. Organizing Birthday Parties, Theme parties and Outdoor Caterings. Initiating “Customer Mania” attitude within the team members. Was responsible for the coaching of all the operators, training them for telephone etiquettes, as well as order taking and diverting. Hand drew area wise maps for the delivery area being covered by each outlet, for the convenience of delivery drivers and order takers. Managing the frequency of lapsed customers & customer call back programs, to get the customer feedback. Keeping the outlets and the corporate office updated with daily activities, customer feedback and reports.