Sr. Manager Back Office Services
CurrentMonitoring and review of all the processes and projects that fall under BOS with an emphasis on efficiency and quality of delivery.Developing a deep understanding of the workflow for all the processes, along with the client requirements.Ensuring regular communication with the client in terms of status reporting, issue resolution, business development and feedback updates.Tracking volume of operations and ensuring accurate invoicing details are provided to the Finance team.Managing team discipline and morale while keeping them motivated to improve on their achievements, driving them with challenges and ensuring job satisfaction.Allocating appropriate resources to each of the processes to drive timely delivery and enhanced efficiency.Mentoring and training team members for cross-functional skills, to ensure redundancy and scalability for each process.Defining individual goals and KRAs for each member, reviewing their performance and guiding them along an achievable career growth path within Adnet, while ensuring that each member has clear direction, focus, targets and accountability.Fostering a culture of quality awareness, collaboration and professionalism within the team.Explore the development and setup of new service lines within the BOS Business Unit.