Anil Ozer Email and Phone Number

• Facilitate IT Teams• Coordinate meetings between IT & Business• Regular checks with IT Architecture• Reporting of new CRM System Implementation• Overview of Incident Problem Management• Analyze business monitoring with IT Architects• E2E Lead Chain communication coordination• Documentation on Confluence for necessary topics• Coordination between India, Turkey & Germany• Ensuring Lead quality and Customer Satisfaction• Customer oriented mindset• Usage of Jira & Confluence for documentation• Event Management – Lead of the Culture Team as well as Workshop Moderation

Responsible for managing Fiber Rollout Projects;• Responsible for third party teams that work on the field• Ensuring projects finish within the deadline• Reporting weekly stats of projects to upper level management• Using Maximo Tool to keep track of projects• Contacting costumers if necessary to ensure satisfaction• Meetings with Huawei over RoW(right of way) process and other updates• Keeping track of Municipality regulations and changes on excavacations in order to prevent projects from interruption

Discover attendee at L3 IP&CPN Department;• Research on Cisco Systems• Understanding Cisco network• Using Microsoft Tools to update TOC Data; lldp and port-channels• Accessing TOC and Ethernet data through software• Participating weekly CPN Operation meetings

Discover attendee at Planning&Optimization Department;• Planning new base stations on field• Using Tools to optimize base station energy or antenna tilt in live network situations• Comparing KPI of new joined customers and leaving customers• Using Tools to determine KPI of FSLD(full service loss duration), Signal Strength, Congestion• Using Facebook tools, for both Network and Marketing Insights KPI, such as; Download Speed, Latency, Signal Strength, Cell Congestion, Poor Network, Download Speed Drop, Gross Adds, Churn, Total Customer with demograph details• Comparing KPI’s with competitive companies through live locations on map and giving team suggestions to improve• Cross mapping maps of certain tools to achieve more reliable data• Preparing presentations to educate the team on certain tools• Using Microsoft Tools to enter and keep track of data• Working close with Customer Service team; reading and analyzing customer complaints and trying to fix through optimization• Keeping live network optimized during events such as; concerts, political events, crowded places…• Keeping congested live network optimized after natural disasters• Meeting with customers to listen to their needs, offer solutions with certain base station locations• Offering High Priority costumers more diverse solutions• Using Atoll for basic data entry• Optimizing all new base stations daily by running codes on certain tools• Working closely on the L2100 Project

Worked as a Teacher/Moderator on more than 5 locations in Istanbul;• Discussing certain topics with groups of 10 or more• Making sure everyone participates in conversation• Teaching new words and encouraging people to speak up• Keep conversation light and easy• Conflict resolution in case of disagreement within group

Working with many dubbing agencies and doing freelance voice over at home;• Dubbing of certain TV Shows and Movies, including Netflix• Voicing ads and promotional videos for customers in 3 languages; Turkish, German, English• Listening to the customer and their needs, suggesting ideas for projects

PEP Internship programme as a part time engineer in R&D department;• Working close with engineers on customer requests• Preparing&Presenting presentations on the Electrical Structure of Buses• Examining and researching Multiplexers(MUX) within Buses• Understanding needs of customers and suggesting new ideas• Using Microsoft Tools with SAP to compare and share KPI with team• Using Daimler design tools to determine MUX locations in Daimler Buses• Learning basics of SCRUM

Summer Internship as a Testing Engineer;• Experimenting with certain metals and heat• Doing flammable tests and comparing results• Examining certain engine products of planes• Using Microsoft Word&Excel to compare data

This was under the Work&Travel program, in USA;• Controlling Trains• Communicating with guests• Ensuring safety for guests• Keeping the Park clean