𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:✔️Manage financial performance for major accounts across sectors such as Chemical Manufacturing, Aerospace & Defense, Construction, and Oil & Gas, achieving consistent revenue growth and profitability through strategic planning and execution.✔️Develop and maintain strong client relationships, positioning TCS as a key partner through effective negotiation of Master Services Agreements, fostering mutual value and long-term collaboration.✔️Lead high-impact programs in Cyber Security, Marketing Technology, Sustainability, Infrastructure, and Data Analytics, ensuring alignment with client goals and adherence to industry standards.✔️Promote innovation by leveraging TCS's advanced solutions, initiating joint innovation projects, and cultivating a creative environment within teams to meet evolving client requirements.✔️Form strategic local partnerships to create tailored solutions addressing specific client challenges, thereby enhancing TCS’s service offerings and competitive advantage.✔️Drive core operations including business development, strategy formulation, client relationshipmanagement, team leadership, and talent development to build high-performance teams.✔️Implement continuous improvement strategies to elevate service delivery and client satisfaction, leading to increased client retention and business growth.✔️Collaborate with cross-functional teams to optimize resource allocation and ensure the successful execution of projects, meeting and exceeding client expectations

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:✔️Partnered with clients to showcase the benefits of Automation solutions, guiding their Robotics Process Automation (RPA) and Intelligent Automation implementations to enhance operational efficiency across diverse non-BFSI sectors in North America.✔️Identified and capitalized on automation opportunities, managing the global TCS Pega partnership and securing strategic deals that strengthened TCS's market position.✔️Established the TCS Microsoft Lab, demonstrating innovative automation solutions through engaging lab presentations and live demonstrations.✔️Led business development, pre-sales, and solution design efforts for Enterprise Intelligent Automation, organizing customer events and building strategic alliances with product vendors to develop effective joint Go-To-Market strategies.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:✔️Managed a Business and Commercial Banking portfolio, driving sales and account growth, and boosting client revenue by 15% QoQ, resulting in a robust $25 million portfolio over three years.✔️Forged strong partnerships with client stakeholders, enhancing collaboration and trust, which led to high client satisfaction and long-term retention.✔️Successfully entered new strategic areas and led large deals ranging from $5 to $25 million, reinforcing TCS’s position as the preferred partner.✔️Expanded the portfolio to include over 450 associates, leveraging industry knowledge to deliver tailored solutions and achieve significant market presence.✔️Developed and solidified strategic alliances in Lending, Account Opening, CRM, and Asset Management, establishing TCS as a leading partner in these portfolios.✔️Implemented innovative solutions and service improvements tailored to client needs, enhancing competitive edge and service delivery.✔️Coordinated with cross-functional teams to ensure seamless execution of projects, meeting and exceeding client expectations.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:✔️Directed the Offshore Delivery Centre for a major UK-based banking client, achieving operational excellence and significantly expanding TCS’s presence in the region.✔️Drove the successful delivery of multiple strategic programs by fostering strong collaboration with Global Capability Centres in India, ensuring effective joint ownership and partnership.✔️Implemented best practices and operational strategies that optimized service delivery, resulting in improved client satisfaction and performance metrics.✔️Spearheaded initiatives to enhance team efficiency and project outcomes, contributing to the overall success of the client engagements and reinforcing TCS’s reputation for excellence.✔️Managed cross-functional teams to ensure alignment with client expectations and timely project completion, solidifying TCS’s position as a trusted partner.

Managing the Client Service Enterprise program on Siebel CRM platform at a large bank in UK

Managing Pre-Sales for BFS unit within TCS focusing on pre-sales and solutioning for Siebel CRM opportunities

Managing a Siebel CRM Program at a large bank, Netherlands delivering more than 17 releases successfully in Onsite / Offshore model

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:✔️Led the CIO Shared Services CRM project for Accenture Call Centre, implementing an effective onsite-offshore model and establishing a robust offshoring framework in partnership with the core team in the USA.✔️Coordinated cross-border efforts to ensure smooth project execution, enhancing operational efficiency and client satisfaction

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:✔️Led projects for GE Financial Assurance, focusing on Digital Lead Distribution and Lead Order Distribution Management (LODM) using the Siebel CRM platform.✔️Managed both onsite and offshore teams, overseeing project development and support activities to ensure seamless execution and high client satisfaction.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:✔️Managed purchasing and service operations for the Material Handling Equipment division, ensuring efficient procurement and maintenance to meet customer requirements✔️Key focus on vendor development and exploring local partneships.