• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Directs technological research by studying organization goals, strategies, practices, and user projects.• Completes projects by coordinating resources and timetables with user departments and data center.• Verifies application results by conducting system audits of technologies implementedNew Project Implementation, Involved Change Management Process,Configuration management, Resolving issues related in Telecom domain, Provide Remote support for Avaya Networks for other facility located Noida,Blr. Coordination to Vendor ,Service provider and followup upto the issue resolved related to them.• Working on ITSM/ITIL (ISO 27001) Guidelines.• Data center Management.• Incident and Request Management.• Vendor Management

" Passionate, diligent and focused professional with 8+ years of cumulative experience in Hardware, Trouble Shooting, Servicing, Installations and Networking " Expertise in installation, up gradation and support of hardware, software, peripherals and network devices." Comprehensive understanding & knowledge of system administration under multi-platform environments, including installation, maintenance, troubleshooting & disaster recovery management." Conceptually strong, possessing an analytical & innovative approach towards work with an eye for detail along with the ability to quickly learn new concepts & technology within deadline-driven environment." Proactive with strong communication and leadership skills, able to take responsibility for actions and outcomes and persist despite obstacles, like to work in teams.Specialties:System AdministrationAVAYA SupportNetwork ManagementDailer SupportEPBX SupportVoIP telephone systemsVoice mailNetwork infrastructure

Maintenance & Management of Windows 2003 server & Windows 2008 serverManagement & Maintenance of Symantec Endpoint Protection Antivirus server Management & Maintenance of Windows Server Update Services (WSUS) serverManagement & Maintenance of FTP ServerInstallation & Uninstallation of various Operating System, Software in the PC & as well as in the ServerLooking after general PC related hardware problems, as well as for ServerTotal inner-office network maintenanceClient side e-mail configuration, e-mail Backup & Restoration using Lotus Notes 6.5User Creation/Deletion/Movement/Modification, OU creation using Active Directory ServicesMaintenance & Monitoring of MPLS & Leased lineManages Outbound Calls (Lead upload & other administrative work)Maintenance of IT Asset details along with Software License detailsInteraction with vendors & suppliers of Hardware peripheralsInstalling, configuring and maintaining Win2K, Win2K3 servers with knowledge of NT4.0, Ability to implement AD infrastructureDHCP, Active directory service installation, configuration & management.User Account administration, File and Printer administrationFine-tune the system for optimal performanceIn-Depth knowledge of Active Directory and DNS structureGood Exposure to Group Policies creation, their testing and implementationUnderstanding and Configuring TCP/IP.Troubleshooting of Desktop Level Problems.Taking and restoring to backup.Configuring, backup and troubleshooting of Lotus Notes & Outlook client side.Manage and update Symantec Anti-virus.Configuring of Internet & its properties, troubleshooting of Internet Explorer.Installation of Operating System like Win 98, Win 2000/2003/2008 (server & Professional), Windows XP Professional.Maintaining WSUS Server on Daily basis.

Handling and maintenance of hardware, software related issues all Network of systemHelp users troubleshoot and solve technical problems.Desktop OS and Application Installation, configuration and troubleshootingLAN configuration and System managementsNetworking on win 2000 Server, 2003, windows XP, & Microsoft windows 98Configuring of DHCP, DNS etc. on win2k server, win XP Apply Group policy and Anti-Virus, Configured and maintenance. Telecommunications (voice recorder installation $ configuration)Backup (Backup using NT Backup)MS Outlook sharing by POP3.Setup LAN in the office & maintenance.Working knowledge of Mail Server (Creation/deletion of user, profile edition & group creation)Working knowledge of domain (Creation of user, deletion of user, moving of user etc.)Maintenance & Monitoring WSUS server (Windows Patch Management) Manage & Maintenance of Symantec Endpoint Protection antivirus Maintenance & Monitoring of MPLS & Leased line.Setting up printer & scanner.Monitoring of incoming calls, taken by agents.Manages & monitor CTI & Logger.Interaction with vendors & suppliers of Hardware peripherals (Dell , IBM & HP)Prepare Monthly Call Report process wise and Problem wise also along with Highlights and lowlightsCTI Server & Logger configuration control.Documentation of network devices, Server and Desktop Asset Inventory.

Installation & Uninstallation of various Operating System & Software in the PC.Taking Database Backup at the end of shift, also restoration.Setting up printer & scanner.Maintenance & setup of LAN & maintenance of Leased line.Customer interaction with vendors & suppliers of Hardware peripherals & support (Dell, HP, Acer).Working knowledge of domain (Creation of user, deletion of user, moving of user etc.).Group policy setting for domain user.