As an Azure Administrator at Canon India Pvt Ltd, I am responsible for managing and maintaining the company's Azure cloud infrastructure. This involved designing, implementing, and troubleshooting various Azure services and solutions to support the organization's business needs. Additionally, I worked closely with cross-functional teams to ensure smooth operations and efficient use of resources.•Azure Core Services, Deploy, configure, manage, usage and implementation. Azure IAAS Services – Azure VM, Application Gateway, Load Balancers, Azure Monitor, Azure backup, Storage Accounts, Vnet.•Managing Azure AD, sync windows AD with Azure AD, Create and configure Azure AD Connect, MFA, SSPR, Conditional access, IAM, ADDS, ADFS, DHCP server, Group policy•Azure Security, UDRs, Azure Native Policies, Azure Firewall service•Windows Server Administration: Manage and maintain Windows Server environments. Configure and optimize server operating systems. IIS Administration.•Provisioning Virtual Networks. Configuring Site to Site and point to site VPN connectivity and Vent Peering, Azure Express Route, SD-WLAN•Storage Account Management (Blobs, File Shares etc.) Joining storage accounts to AD for file share management. Azure file share, SQL server on Azure VM, DB backup.•Monitored and optimized Azure resources for cost efficiency•Azure Backup and Site Recovery: Implement and manage Azure Backup solutions. Configure and maintain Azure Site Recovery for disaster recovery. Conducted regular backups and disaster recovery test•Troubleshooting VM connectivity issues, DNS routing/failover via Azure Traffic Manager•Azure virtual desktop service, ARM template creation.•Develop and maintain automation scripts using Azure power shell, Terraform.•working knowledge for terraform and maintaining TF state files.•Knowledge of CI/CD pipelines, Azure Devops •Trigger alerts whenever threshold reaches for the Azure resources, Cost baselining using Subscriptions & tags.

During my four-year tenure as a Technical Support Engineer at Canon India Pvt Ltd, I was responsible for providing technical assistance to customers and resolving their product-related issues. I also collaborated with the sales team to ensure a seamless customer experience and conducted product trainings for new hires. Additionally, I actively participated in product testing, configuration and provided valuable feedback for product improvements.•Installed, configured, and maintained enterprise-level Windows server systems, Uniflow Server, user database sync with active directory.•Installed, configured, and manage Uniflow online server, IWMC, CDCA cloud based (Azure cloud).•Managing Windows server manager and configuring roles and features.•Active directory, DHCP, DNS, Network file sharing, file server, mapped network drive, Resolving users issue for login, user deletion, creation•Troubleshooting AD object related issues, Create, apply and link GPOs•Printer management and print server configuration, driver install and patch updating on regular interval with downtime plan.•Resolving scan to mail issue smtp settings, scan to folder, network. •Printer driver installation and resolving hardware and technical issue.•Network configuration, Routing switching, TCP/IP protocols •Generated detailed reports of support issues and customer feedback that helped identify areas for system improvement.•Researched and identified potential solutions for complex customer issues and worked with development teams to fix software bugs•Managed user accounts, passwords, and access privileges to ensure secure access to applications and data•Collaborated with teams to develop and deploy applications in a cloud environment, resulting in improved scalability and reduced costs

During my time at Team Lease services pvt ltd as a customer support engineer, I had the opportunity to work closely with clients and provide them with technical support for their various needs. I was responsible for troubleshooting issues, providing solutions, and ensuring customer satisfaction.• Resolved technical issues for clients• Communicated effectively with customers• Collaborated with team members to improve processes• Attend customer tickets within TAT provide solution to clients and close within Service SLA.• Resolved client request related with hardware and system related.• Serve as a first point of contact for the customer seeking technical assistance over the phone, email, Any desk, team viewer or visit

During my time as an Apprentice at Canon India Pvt Ltd, I gained valuable experience in the field of customer service. I was able to work closely with experienced professionals and learn about various aspects of the industry. My time as an Apprentice was a great opportunity for me to develop my skills and knowledge.• Contributed to team meetings and brainstorming sessions• Completed assigned tasks and projects within specified deadlines• Developed strong communication and teamwork skills