Specialized in Card Dispute Resolution processes at Coforge Ltd, collaborating with 5/3 Bank to ensure efficient and accurate chargeback initiation and pre-arbitration procedures.-Managed the reimbursement of various fees, including overdraft, transaction, and ATM fees, and skillfully adjusted interest on customer accounts for comprehensive financial solutions.-Contributed significantly by providing valuable process training to new team members, fostering their growth within the departmentMaintained rigorous quality standards through regular quality checks and evaluations, ensuring consistent excellence in our services.- Demonstrated unwavering dedication to financial integrity and customer satisfaction, positively impacting the success of our collaboration with 5/3 Bank