• Help fix any bugs that crop up in the product and contribute to the feature documentation• Work with the development team and suggest updates and features• Participate in the product planning process to ensure that features requested are prioritized and implemented• Planning technical training to boost the skills of product support team members• Resolve system and customer issues by troubleshooting and providing effective solutions• Testing product components to identify… Show more • Help fix any bugs that crop up in the product and contribute to the feature documentation• Work with the development team and suggest updates and features• Participate in the product planning process to ensure that features requested are prioritized and implemented• Planning technical training to boost the skills of product support team members• Resolve system and customer issues by troubleshooting and providing effective solutions• Testing product components to identify root causes of issues• Proposing creation or improvement of products based on market trends• Review tickets and provide comments, scope of improvement for the team member Show less

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns• Design, build and maintain our social media presence• Measure and report performance of all digital marketing campaigns, and assess against goals• Identify trends and insights, and optimize spend and performance based on the insights• Brainstorm new and creative growth strategies• Plan, execute, and measure experiments and conversion… Show more • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns• Design, build and maintain our social media presence• Measure and report performance of all digital marketing campaigns, and assess against goals• Identify trends and insights, and optimize spend and performance based on the insights• Brainstorm new and creative growth strategies• Plan, execute, and measure experiments and conversion tests Show less

• Develops sales opportunities by researching and identifying potential accounts• Soliciting new accounts, building reports providing technical information and explanations• Closes new accounts by answering telephone, and e-mail inquiries • Verifying and entering information. Fills orders by transferring orders to fulfillment to database• Maintaining and improving quality results by following standards; recommending improved policies and procedures.• Deal with complaints in… Show more • Develops sales opportunities by researching and identifying potential accounts• Soliciting new accounts, building reports providing technical information and explanations• Closes new accounts by answering telephone, and e-mail inquiries • Verifying and entering information. Fills orders by transferring orders to fulfillment to database• Maintaining and improving quality results by following standards; recommending improved policies and procedures.• Deal with complaints in a patient and helpful manner• Recommend the products and services to the customers according to their Requirements Show less

• Providing support and advice to customers round-the-clock technical support in UK shift timings• Handling all domain and email troubleshooting and support• Assisting customer with “IP” configuration and troubleshooting• Handling all Global Clients support• Escalation Point for any non-adherences or ticket quality management for the contract. • Work on driving improvement actions with Duty managers/ Team managers• Setting up policies• Implementing best methods on… Show more • Providing support and advice to customers round-the-clock technical support in UK shift timings• Handling all domain and email troubleshooting and support• Assisting customer with “IP” configuration and troubleshooting• Handling all Global Clients support• Escalation Point for any non-adherences or ticket quality management for the contract. • Work on driving improvement actions with Duty managers/ Team managers• Setting up policies• Implementing best methods on problem solving• Meeting with other managers to discuss possible improvements to customer service• Supervising a team of customer service staff • Logging and keeping records of customer/employee queries• Learning about our organization’s products or services and keeping up to date with changes • Follow up and make scheduled call backs to clients if necessary• Meeting with other managers to discuss possible improvements to customer service Show less

• Managing & troubleshooting Windows server• Analyzing issues and providing solutions to meet client needs• Block / reject spam attacks on the server level• Guard e -mail transfer of sensitive information using secure transfer methodologies • Preparing documents and help guides• Planning product improvements• Providing support, including procedural documentation and relevant reports• Responding within agreed time limits, by email/phone calls• Working continuously… Show more • Managing & troubleshooting Windows server• Analyzing issues and providing solutions to meet client needs• Block / reject spam attacks on the server level• Guard e -mail transfer of sensitive information using secure transfer methodologies • Preparing documents and help guides• Planning product improvements• Providing support, including procedural documentation and relevant reports• Responding within agreed time limits, by email/phone calls• Working continuously on a task until completion (or referral to third parties, if appropriate maintenance • Testing and evaluating new patches/software updates Show less

• Analyzing Spam / Phishing / Spoofed mails• Mail processing using internal tools, by ensuring total security • Allowing only legitimate mails effectively• Categorizing Images to block offensive content and allowing valid ones• Blocking virus emails and macro protection • Managing anti-virus engines and products and also, from third party vendors• Submitting virus samples to Vendors if new virus to Mailwall servers.