• Defined Project Scope and Objectives for New ALLEN App, created detailed project plan and milestones.• Led and coordinate efforts across Academic, engineering, product management, design, marketing, and Academic Operations teams.• Defined and tracked key performance indicators (KPIs) to measure project success• Implemented key performance indicators (KPIs) and performance metrics to monitor operational efficiency and drive continuous improvement.• Established product metrics to track customer engagement and usage, enabling data-driven decisions to optimize product features.• Implemented agile methodologies to streamline product development, reducing time-to-market• Drove process optimization strategies, improving operational efficiency by 15%• Conducted market research and user feedback analysis to drive product enhancements, resulting in increased user satisfaction and retention.• Communication between technical and non-technical stakeholders to ensure clear understanding of project goals and progress.• Partnered with product and engineering teams to identify and implement improvements driven by customer feedback.

● Successfully delivered 2 projects from inception to completion, prioritizing client expectations, timelines, and budgets. ● Directed a team of 25 Tech leads and technical specialists, ensuring cohesive project execution and achievement of milestones. ● Cultivated robust client relationships, contributing to a 17% increase in client satisfaction scores. ● Implemented Problem Management and Incident Management processes across the business unit, enhancing operational efficiency and service reliability. ● Introduced ITIL processes within projects to effectively monitor KPIs and optimize Turnaround Time (TAT)

● Conducted application analysis leading to a 30% productivity improvement for client users ● Collaborated closely with the client team to gather requirements for the SharePoint application and server farm upgrade project ● Managed the successful delivery of the SharePoint Upgrade project within allocated budget and schedule constraints. ● Facilitated regular project status meetings with stakeholders to maintain alignment on project goals and milestones

● Orchestrated cross-functional T2 teams to ensure seamless operations and support ● Spearheaded stakeholder communication and reporting to maintain transparency and alignment ● Led and supervised a 10-member team supporting diverse portal applications utilizing Microsoft Technologies, SharePoint, and Java ● Managed high-priority tickets and incident bridges, resolving issues promptly while overseeing SLAs for application performance ● Administered SharePoint Server farms, ensuring robust infrastructure and operational efficiency

• Developed Centra component in .NET for MyLearning application• Developed various components for MyLearning in .NET• Wrote SQL stored procedures• SharePoint Customization